Jump to content

Change view? Widen the Calls in domain to show more information? Improve WAC responsiveness?


Recommended Posts

Three questions in one!

  1. Is there a way to change what is shown on the Home page of the WAC? I know we can add columns on the left but what about moving the current calls to the middle section or adding in Queues to the Home so it's not just one or the other? While monitoring queues, I can't see the calls in domain. When I am on the Home page, I can't see the queues.
  2. Can we show more information in the calls in domain? I only see two widget things of then inbound and the extension. How about time on call, CNAM, etc.?
  3. I am using the Windows "store" app, and it lags behind what is actually happening. I have to use the reload to see real-time status. I have tried the browser portal and it was worse.

Thank you.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...