Jump to content

CALLS BEING MUTED WHEN SECOND CALL COMES IN


Friedom-Tech
 Share

Recommended Posts

MY RECEPTIONIST IS COMPLAINING THAT WHEN SHE IS ON THE PHONE AND A SECOND CALL COMES IN, IT MUTES THE CALL SHE IS CURRENTLY ON SO SHE CANNOT HEAR ANYTHING UNLESS SHE PUTS THE CALL ON HOLD AND THEN HITS RESUME!

 

Is that a regular call coming in? Or is it a intercom call? The PBX cannot put an ongoing call on a phone on hold, only the phone can do that. There was an issue with a Linksys phone some time ago; Linksys argued this was a feature, because the intercom might be an life-or-death call. Not sure if they changed their opinion in the meantime.

Link to comment
Share on other sites

Is that a regular call coming in? Or is it a intercom call? The PBX cannot put an ongoing call on a phone on hold, only the phone can do that. There was an issue with a Linksys phone some time ago; Linksys argued this was a feature, because the intercom might be an life-or-death call. Not sure if they changed their opinion in the meantime.

 

Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows.

 

call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call!

Link to comment
Share on other sites

Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows.

 

call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call!

 

What phone are you using? What firmware version? At first glance sounds like a royal bug on the phone.

 

Is there NAT involved? If that is so is there a "smart" router that screws the calls up?

Link to comment
Share on other sites

Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows.

 

call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call!

 

 

The are using the polycom 650 and this issue only started on Friday when I updated the system to 3106...

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...