Friedom-Tech Posted December 15, 2008 Report Share Posted December 15, 2008 HI; MY RECEPTIONIST IS COMPLAINING THAT WHEN SHE IS ON THE PHONE AND A SECOND CALL COMES IN, IT MUTES THE CALL SHE IS CURRENTLY ON SO SHE CANNOT HEAR ANYTHING UNLESS SHE PUTS THE CALL ON HOLD AND THEN HITS RESUME! PLEASE HELP THIS IS AN URGENT ISSUE! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 15, 2008 Report Share Posted December 15, 2008 MY RECEPTIONIST IS COMPLAINING THAT WHEN SHE IS ON THE PHONE AND A SECOND CALL COMES IN, IT MUTES THE CALL SHE IS CURRENTLY ON SO SHE CANNOT HEAR ANYTHING UNLESS SHE PUTS THE CALL ON HOLD AND THEN HITS RESUME! Is that a regular call coming in? Or is it a intercom call? The PBX cannot put an ongoing call on a phone on hold, only the phone can do that. There was an issue with a Linksys phone some time ago; Linksys argued this was a feature, because the intercom might be an life-or-death call. Not sure if they changed their opinion in the meantime. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted December 16, 2008 Author Report Share Posted December 16, 2008 Is that a regular call coming in? Or is it a intercom call? The PBX cannot put an ongoing call on a phone on hold, only the phone can do that. There was an issue with a Linksys phone some time ago; Linksys argued this was a feature, because the intercom might be an life-or-death call. Not sure if they changed their opinion in the meantime. Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows. call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 16, 2008 Report Share Posted December 16, 2008 Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows. call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call! What phone are you using? What firmware version? At first glance sounds like a royal bug on the phone. Is there NAT involved? If that is so is there a "smart" router that screws the calls up? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted December 16, 2008 Author Report Share Posted December 16, 2008 Hi this is a regular call...and it is not putting the call on hold...what is happening is a follows. call number one comes in and the receptionist picks up and is talking to the caller. then a second call comes in and instead of just hearing beeps all of a sudden she cannot hear the original caller anymore but the caller can hear her! the only way she can get audio back for call number one is to put the call on hold and then resume the call! The are using the polycom 650 and this issue only started on Friday when I updated the system to 3106... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 16, 2008 Report Share Posted December 16, 2008 The are using the polycom 650 and this issue only started on Friday when I updated the system to 3106... Hmm. Can you upgrade the phone to 3.1.1 (see http://wiki.pbxnsip.com/index.php/Polycom on how to do that)? We have a 550 here and there everything seems to be working fine; however we are using 3.1.1. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted December 17, 2008 Author Report Share Posted December 17, 2008 Hmm. Can you upgrade the phone to 3.1.1 (see http://wiki.pbxnsip.com/index.php/Polycom on how to do that)? We have a 550 here and there everything seems to be working fine; however we are using 3.1.1. THANK YOU! i upgraded the firmware on the phones and all is ok now. Quote Link to comment Share on other sites More sharing options...
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