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Not getting an audio notification on Pixel 6 Pro


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Hello. I have a customer who does not get any kind of notification that he had recovered an incoming SMS message. If he goes into the app, he can see there are new messages, but he has no idea he has new messages without checking. Is there any way to fix this? He has Vodia version 5.0.4 on a Pixel 6 Pro running the latest firmware. Vodia PBX is hosted multi-tenant version 68.0.26 hosted on Google. Thank you!

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