Gerald Posted February 17, 2023 Report Share Posted February 17, 2023 The App isn't holding credentials any longer, even when the 'check to stay logged in' box is ticked. App has been uninstalled and reinstalled, App has been reset (10MB to 8k) and repaired (got a checkmark) through Windows Apps, advanced options. Keeps coming up with message that it is having problems connecting to vodia servers before allowing entry of domain address. Quote Link to comment Share on other sites More sharing options...
Tech man Posted February 18, 2023 Report Share Posted February 18, 2023 Gerald, They did an update to the app, we are having the same issue and have reported it tech support. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 19, 2023 Report Share Posted February 19, 2023 There should be a new app in the App Store — does that make any difference? What version of the PBX are you using? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted February 20, 2023 Report Share Posted February 20, 2023 same here... Message on app is Vodia Phone app is trying to establish connection to the server but it's taking longer than usual. Allow a few more moments before resetting the app. Then it opens and no settings saved. Need to enter every time. Windows store says installed version 5. Did getting it 'ready to use with version 69' wreck it for those on version 68 (we are on 68.0.24)?? We have a lot of users using this app .... Quote Link to comment Share on other sites More sharing options...
anton Posted February 21, 2023 Report Share Posted February 21, 2023 New update just hit the Windows Store. Please update: https://apps.microsoft.com/store/detail/vodia-phone/9NTKSQFKC1ZT Quote Link to comment Share on other sites More sharing options...
proskater1223 Posted February 21, 2023 Report Share Posted February 21, 2023 We are running on V68 until the UI gets fixed on 69. We are also seeing this with our windows app. Every time you close it, and reopen it, it will say it is taking longer than usual. I have made sure I have the latest windows store version. Update: Windows store lied to me. I went back into it, and saw I had an update to Vodia. The update seems to have fixed the connection and relog issue on my side. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted February 21, 2023 Report Share Posted February 21, 2023 what seems to be happening is that there was an app update that when you close the app it is still running. Reopening from a shortcut runs a second instance and this is confusing Vodia. You need to quit the app from the task bar or restore from the currently running instance. If you go back into the store there is now an 'update' button. This now seems to not run a second instance. Clicking the shortcut doesn't open the app, you still need to select restore form the running task icon. Its hard to tell what version you are running, Windows Store says V5 (even after the 'update'), and Vodia says VodiaPhone/3.5.5 Desktop Quote Link to comment Share on other sites More sharing options...
anton Posted March 6, 2023 Report Share Posted March 6, 2023 You can check App's version on the OS level. The latest version is 5.0.1.0. Quote Link to comment Share on other sites More sharing options...
anton Posted March 6, 2023 Report Share Posted March 6, 2023 Second instance was causing session issues by making users to re-authenticate, therefore app is locked to a single one. In order to change accounts please use Logout option, and to close the app - Quit app. With the latest update, when app is closed, it's being put into tray which allows all the notification to come through and keep user's session alive. Which in the essence is a fundamental feature we did not have until now Quote Link to comment Share on other sites More sharing options...
claritytech Posted March 6, 2023 Report Share Posted March 6, 2023 This change seems to be working in our initial testing. This makes the app much more viable for people using it as the primary phone. Thanks! Quote Link to comment Share on other sites More sharing options...
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