andrewgroup Posted December 21, 2008 Report Share Posted December 21, 2008 We have been experimenting with IVR nodes to create simple screening. I.E. A Contract Client with extended support calls the office and presses 1 for support. It's in our extended period M-F 5:00pm to 7:00pm and we only want to accept calls from clients that know their last four digits of their phone number. I.E. The main autoattendent sent the caller that pressed 1 to the IVR.... The IVR message says, "Our offices are closed, Clients with extended hour coverage - please dial the last four digits of your office telephone number" We've experimented with several attempts to create and ERE to allow an "OR" exact match of two digits. Attempts like this are shown below. !|!300 I won't list all of my failings here and have reviewed every WIKI example and read WIKIPEDIA on the subject of ERE's but still no love. Can this be done and avoid the use of external SOAP? Quote Link to comment Share on other sites More sharing options...
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