jvoiptel Posted February 2 Report Share Posted February 2 Hello, I'm having an issue with large inbound faxes. When there are many pages (10 or more) and the inbound fax call is more than 5 minutes, the call is disconnected. Build: 68.0.32 The extension type is set to mailbox only. Voicemail call duration is set to unlimited under domain settings. Taking a look at the logs, I found this: These are the duration timing logs - notice after 5min: The PBX is disconnecting the call. Is there a timeout setting we're missing? Thank you. Quote Link to comment Share on other sites More sharing options...
Vernon Posted February 2 Report Share Posted February 2 Is this fax extension setup for FAX as the mailbox method? Otherwise you probably have the PBX voicemail duration set to 5 minutes Quote Link to comment Share on other sites More sharing options...
jvoiptel Posted February 2 Author Report Share Posted February 2 I don't see that as an option for mailbox type. We set it as Mailbox Only Quote Link to comment Share on other sites More sharing options...
Vernon Posted February 5 Report Share Posted February 5 Try the mailbox tab instead of the settings in "General" Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 5 Report Share Posted February 5 You can try 69.2.1.beta but please do backup your configuration, we have made some upgrades in the way we fax, please try and let us know.https://portal.vodia.com/downloads/pbx/version-69.2.1.beta .xml Quote Link to comment Share on other sites More sharing options...
Peter S Posted February 6 Report Share Posted February 6 https://portal.vodia.com/downloads/pbx/version-69.2.1.beta.xml Quote Link to comment Share on other sites More sharing options...
jvoiptel Posted February 13 Author Report Share Posted February 13 On 2/5/2024 at 4:47 PM, Vodia support said: You can try 69.2.1.beta Thank you for releasing this beta. But we're on 68.0.32 and much prefer staying on v68x for other reasons. If you guys decide to also improve v68's faxing, please let me know. Quote Link to comment Share on other sites More sharing options...
Vernon Posted February 13 Report Share Posted February 13 On 2/2/2024 at 4:57 PM, jvoiptel said: I don't see that as an option for mailbox type. We set it as Mailbox Only If you have v 68.0.32 then you should have this feature in the mailbox tab if it's a regular extension. I didn't see you mention using this option so i attached an image of how it should look like Quote Link to comment Share on other sites More sharing options...
jvoiptel Posted February 13 Author Report Share Posted February 13 7 hours ago, Vernon said: you should have this feature in the mailbox tab Thanks Vernon for catching this! I change the Mailbox setting to FAX under mailbox enabled tab and tested again. This time, the call did not disconnect and a 50-page document delivered just fine in about 43 minutes. I appreciate the help. The "maibox enabled" is confusing because you would think it's 0 or 1, not 0,1 and FAX I would put FAX under Extension Feature Set. I think we're good here now. Thanks again. Quote Link to comment Share on other sites More sharing options...
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