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Scheduled Conference Issues


David McGowan
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I have having issues with Scheduled Conferences...

 

I am using version 2.1.5, and we have an ad-hoc conference working without any problems...

 

I can setup the scheduled conference, but when a user logins and schedules a conference, no email is ever sent...

 

The email works for all users, and the domain... Every users gets emails for their voice mail messages, missed calls, etc... and it all works...

 

Is there anything else that has to be setup so that the scheduleded conference can send out the email?

 

Second issue, our conference is an extension, is there anyway to have the email, once working, send out the phone number and extension? I can add a Tel Alias for the main Trunk, then it includes this in the mail and not the extension, if I leave the Tel Alias off it sends the Extension and not the phone number, I would like to do both...

 

Last question, main reason to want to use scheduled conference is the recording feature, is there any way to start a recording on an ad-hoc conference...

 

thanks

David McGowan

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I have having issues with Scheduled Conferences...

 

I am using version 2.1.5, and we have an ad-hoc conference working without any problems...

 

I can setup the scheduled conference, but when a user logins and schedules a conference, no email is ever sent...

 

The email works for all users, and the domain... Every users gets emails for their voice mail messages, missed calls, etc... and it all works...

 

Is there anything else that has to be setup so that the scheduleded conference can send out the email?

 

Any chance to make a backup and move to 3.1.2? Anything in the logs? How did you enter the email address or the email addresses?

 

Second issue, our conference is an extension, is there anyway to have the email, once working, send out the phone number and extension? I can add a Tel Alias for the main Trunk, then it includes this in the mail and not the extension, if I leave the Tel Alias off it sends the Extension and not the phone number, I would like to do both...

 

Eh, I nix understand... You mean how the conference room is represented to the outside world?

 

Last question, main reason to want to use scheduled conference is the recording feature, is there any way to start a recording on an ad-hoc conference...

 

Nope. It needs to be a scheduled conference because this is the only way to pull the WAV down the web interface.

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Any chance to make a backup and move to 3.1.2? Anything in the logs? How did you enter the email address or the email addresses?

 

 

 

Eh, I nix understand... You mean how the conference room is represented to the outside world?

 

 

 

Nope. It needs to be a scheduled conference because this is the only way to pull the WAV down the web interface.

 

 

We have a working system and do not need any features in 3.x version, and generally did not want to go through upgrading and have potential new issues for no new features... We do plan to update at some point, but the conference should be working in our version from what I understand...

 

I entered them in the following ways, tried many different ones...

 

708;709

"708;709"

email@address.com;email2@address.com

"email@address.com;email2@address.com"

708;709;email@address.com;email2@address.com

"708;709;email@address.com;email2@address.com"

 

So I tried just the extensions, which all have a working email address, tried them with and without quotes, also tried just email addresses, and tried both extensions and email addresses...

 

I entered the time for the meeting in military time, example 22:00 for 10:00PM, set start and end time for the conference... Tested setting the meeting from 5 to 20 minutes in advance to make sure it had time to send the email...

 

The second part is after you schedule a meeting you can pull up the Meeting file, the one Outlook receives once the email is working... It has the proper schedule time, and in the body of the appointment it has the conference Access Code... But in the description it just had the extension if I left the Tel Alias blank, and if I had the Tel Alias added it just had the Phone number... I wanted the appointment to have both the phone number and the extension to dial so the Appointment has all the information the people need to call the conference...

 

Which logs do I need to look into, and should I enable any special logging before I schedule the conference to make sure it writes what we are looking for?

 

Thanks,

David

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I entered them in the following ways, tried many different ones...

 

708;709

email@address.com;email2@address.com

708;709;email@address.com;email2@address.com

 

They are fine. So you are saying other emails in the domain are working fine? What version and OS are you running? I remember there was a bug in this area, maybe you just need a newer version.

 

The second part is after you schedule a meeting you can pull up the Meeting file, the one Outlook receives once the email is working... It has the proper schedule time, and in the body of the appointment it has the conference Access Code... But in the description it just had the extension if I left the Tel Alias blank, and if I had the Tel Alias added it just had the Phone number... I wanted the appointment to have both the phone number and the extension to dial so the Appointment has all the information the people need to call the conference...

 

In version 2, the PBX will present the tel:alias number. This number is supposed to be the number than outside parties dial. The internal number can be "embedded" in other places, for example the conference name (okay, that's a workaround).

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I understand the Tel Alias, I will add the number back and then put the extension in the Description, that will work...

 

so I understand how to enter the extension and/or email addres, do not use the quotes...

 

all the emails in the domain work, sending voicemail attachments, sending missed calls, etc...

 

So emailing works just fine, the only place email seems to not work is scheduled conference emails...

 

we are running 2.1.5.2357

 

I noticed there are some newer 2.1.x versions, these should all work with the exe replacing upgrade method, I can backup current exe and try the newest one... I already have the latest voice packs installed...

 

david

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I did find this download link...

 

http://pbxnsip.com/download/pbxctrl-2.1.14.2498.exe

 

Is that the latest and final 2.1.x release I should try?

 

Also, I can include the extension in the Conference Name, which is the email subject, but the Tel Alias is what shows up in the location, so for example I have a tel alias like the following...

 

tel:+14041234567

 

The Location of the Meeting is +14041234567, what I want to know is it possible to include the extension somehow in the Meeting Location, so they get the full number and extension for the Meeting Location, if not I will just always put it in the Name/Subject so they can see it...

 

Glad it's working now, tested a recording and it's also working...

 

Did notice though in 2.1.14.2498 if I call the phone from another phone and get the system, dial my extension, and during name announcement type in Pin Code, it no longer goes to voice mail system like it use too, did this change or break in this release?

 

david

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