Teams trunk dialing * codes

[RichardDCG]

How do I setup the call route in Teams to dial * codes (for queue login/logout)?  It is trying to dial 61*64XXX ....

[Vodia Support EU]

Hello,

A very effective way to do this is to set up buttons. To do this, you should set the button to "Agent login/logout" and define the extension of the queue. This function uses the star codes.

 

[Vodia PBX]

6 hours ago, RichardDCG said:

How do I setup the call route in Teams to dial * codes (for queue login/logout)?  It is trying to dial 61*64XXX ....

Looks like the question is not clear. So you want to dial a star code from Microsoft Teams that should hit the PBX? For example, when using the Teams soft phone, you want to dial *87 to pick up a call?

[RichardDCG]

11 hours ago, Vodia PBX said:

So you want to dial a star code from Microsoft Teams that should hit the PBX? For example, when using the Teams soft phone, you want to dial *87 to pick up a call?

yes.  I may have got a bit further along..

If I set the pattern to ^(64\d{3})$ and the translation to *$1 then the number shows in recent calls as *64XXX but still is not dialing the PBX.. (organisations policy does not permit this call)

I have ^([*64][0-9][0-9][0-9])$ (with and without the *) in the Voice Route, allocated a PST Usage that is in the Voice Routing Policy.  Any help appreciated..

[RichardDCG]

this may be it ..

 

If condition:

^*(\d{5})$

 

DO this 

$1

[Vodia Support EU]

Mit der Einstellung "Muster" musste ich mich aus einem anderen Grund sehr ausführlich beschäftigen, so dass ich mich an den Microsoft-Support wenden musste. Dies hat jedoch zu keinem Erfolg geführt, da die Möglichkeiten, die Microsoft dort bietet, sehr begrenzt zu sein scheinen. Ich bin zu dem Schluss gekommen, dass Microsoft dies für seine Bedürfnisse nicht benötigt und daher keinen vollständigen Regex-Zeichensatz/Sytax-Satz zur Verfügung stellt. Die Verwendung von *-Codes(Stern-Codes) in Microsoft Direct Routing ist daher in der Tat problematisch, insbesondere wenn diese Codes als Vorwahlen in Telefonnummern verwendet werden.

[RichardDCG]

This worked for me specifying 5 digits and a star to the dial plan, If condition:  ^*(\d{5})$ - with this $1

then add  ^\*6([4-5][0-9][0-9][0-9])$ to the voice routes - for *64/5 specifically.. then I put the PSTN usage option at the top.  

 

..... there may of course be a far better way to do it.