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OCS 2007 R2 and PBXNSIP + sign problem


Mephesto
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Hi guys,

 

First of all, this software is great! Glad that I was able to find this. Also kudo's for the community on this forum!

 

2nd, I'm currently Experiencing a outbound problem when dialing.

 

For example, here (Holland) we have 10 digit numbers.

 

I can manually dial my phone at 0123456789, and it will work. But, when I receive calls from outside, they are registered as f.e. +31123456789 (0031 country code), and I cannot return those calls, Office Communicator 2007 R2 immediatly gives me a

 

So the first 0 becomes a +31. When i callback that number, Office Communicator 2007 R2 "call not completed or has ended" error.

 

When I expand that error message i get this (Office Communicator 2007 Error ID: 403, Your user account is misconfigured on the Office Communications Server and you have attempted to make a call or join a conference. You are not allowed to do this operation on the server side.)

 

To be honest I dont think that has got much to do with it.

 

Do you guys have any idea on how to resolve this issue?

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Hi guys,

 

First of all, this software is great! Glad that I was able to find this. Also kudo's for the community on this forum!

 

2nd, I'm currently Experiencing a outbound problem when dialing.

 

For example, here (Holland) we have 10 digit numbers.

 

I can manually dial my phone at 0123456789, and it will work. But, when I receive calls from outside, they are registered as f.e. +31123456789 (0031 country code), and I cannot return those calls, Office Communicator 2007 R2 immediatly gives me a

 

So the first 0 becomes a +31. When i callback that number, Office Communicator 2007 R2 "call not completed or has ended" error.

 

When I expand that error message i get this (Office Communicator 2007 Error ID: 403, Your user account is misconfigured on the Office Communications Server and you have attempted to make a call or join a conference. You are not allowed to do this operation on the server side.)

 

To be honest I dont think that has got much to do with it.

 

Do you guys have any idea on how to resolve this issue?

 

Try to set the country code in the domain to "31". On the trunk you can set how the trunk should represent numbers to the outside world, e.g. with plus or 00 at the beginning. Make sure you are running 3.2, I think that option was just recently added.

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hi pbxnsip!

 

Thank you for the quick reply!

 

I just found a piece of log in my event viewer on my workstation. It says this:

 

_________________________________________________________________________

 

A SIP request made by Communicator failed in an unexpected manner (status code 80ef0193). More information is contained in the following technical data:

 

RequestUri: sip:+3162087XXX@tucc.nl;user=phone

From: sip:ron@mydomain.nl;tag=c9502ef56f

To: sip:+316208XXXX@mydomain.nl;user=phone;tag=AF806DE397CD0DA6C21884962C038BE3

Call-ID: d12538926def44518e634edec73e5e59

Content-type: application/sdp;call-type=audiovideo

 

(null)

 

Response Data:

 

403 Forbidden

ms-diagnostics: 12004;reason="No route found";source="ocs01.tucc.local";appName="OutboundRouting"

 

 

Resolution:

If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.

 

_________________________________________________________________________

 

Does this mean the problem is within OCS itself somehow?

 

I will also try to upgrade my 3.1 version to 3.2 as you suggested now.

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I'm affraid i'm not able to upgrade, the upgrade file crashes. I think this is because i'm running server 2008 64bit?

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: pbxctrl-3.2.0.3143.exe

Application Version: 0.0.0.0

Application Timestamp: 497f1c12

Fault Module Name: pbxctrl-3.2.0.3143.exe

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 497f1c12

Exception Code: c0000005

Exception Offset: 001ba582

OS Version: 6.1.7000.2.0.0.274.10

Locale ID: 1043

Additional Information 1: 4a6c

Additional Information 2: 1c1fa4195bb39b2113309d4e178cab0a

Additional Information 3: 5cc0

Additional Information 4: 07ba6a4f16b9b24ad684393f45783f05

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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...

If this error continues to occur, please contact your network administrator. The network administrator can use a tool like winerror.exe from the Windows Resource Kit or lcserror.exe from the Office Communications Server Resource Kit in order to interpret any error codes listed above.

...

 

I am not an OCS expert, but that sounds like you need to tell OCS how to find the destination.

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How did you upgrade? I assume you copied http://www.pbxnsip.com/download/pbxctrl-3.2.0.3143.exe to the pbx install directory. (There are 2 windows versions. 1 of them is complete install and other one is just the update).

Help link is here http://wiki.pbxnsip.com/index.php/Installi...#Manual_Upgrade

 

 

 

I'm affraid i'm not able to upgrade, the upgrade file crashes. I think this is because i'm running server 2008 64bit?

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: pbxctrl-3.2.0.3143.exe

Application Version: 0.0.0.0

Application Timestamp: 497f1c12

Fault Module Name: pbxctrl-3.2.0.3143.exe

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 497f1c12

Exception Code: c0000005

Exception Offset: 001ba582

OS Version: 6.1.7000.2.0.0.274.10

Locale ID: 1043

Additional Information 1: 4a6c

Additional Information 2: 1c1fa4195bb39b2113309d4e178cab0a

Additional Information 3: 5cc0

Additional Information 4: 07ba6a4f16b9b24ad684393f45783f05

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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