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Service Flag (day/night) Should I be able to manual toggle from extension?


mattlandis
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Hi,

 

Service Flag (day/night) Should I be able to manually toggle from an extension?

 

For example, I'm dialing 79 from extension 40 (on default setup) and I hear the toggle tone, but in the list the status stays to "Set".

 

I've given 40 permission to monitor on 79 but still doesn't change it.

 

thanks,

matt

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I want it automatic normally...but (as an exception) one day you get in early or late and you want to toggle it manually for some reason.

 

At pbxnsip training i heard you just dial the extension, but that doesn't change its status for me.

 

tx

matt

 

Exactly. Found the same. You get the two different beep when dialling the extension, and think the flag is toggled, but the state doesn't change. During a pbxnsip-training I got informed that this isn't possible, although this is a must-have feature. Either manual mode or automatic mode with no possibility for exceptions... sorry.

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I tried it here. For me it works - of course... However, I was using snom version 7.3.14 and there all SUBSCRIBE messages now show Expires: 0. Needed to change that to 3600, then it was much better.

Just to assure, I'm understand you right:

 

You are able to set and clear the Service-Flag by phone ALTHOUGH it is in automatic-mode (time-scheduled)?

 

That does not work on our pbx. Maybe the BLF shows the wrong status, but the Set/Clear Status isn't updated if you're looking at the configuration unless to switch into manual (=non-automatic) mode.

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Just to assure, I'm understand you right:

 

You are able to set and clear the Service-Flag by phone ALTHOUGH it is in automatic-mode (time-scheduled)?

 

That does not work on our pbx. Maybe the BLF shows the wrong status, but the Set/Clear Status isn't updated if you're looking at the configuration unless to switch into manual (=non-automatic) mode.

 

It works only if the service flag is in the manual mode

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It works only if the service flag is in the manual mode

So this means, we have no solution for the request this case was opened? (Time-Scheduled Service-Flag with manual exceptions?)

Could we solve this problem in a way like described below?

 

Feature described in WIKI: The Night Service in Auto Attendand can be set with two or more Service Flag seperated by space.

Service Flag: A B C D

Destination: a b c d

 

Based on this, the solution would be, (if we are able to tell that the pbx):

 

The time scheduled Service-Flag is A in this case

Service Flag B means "forced night service" regardsless state of Service-Flag A (staff leaves exceptionally earlier the office)

Service Flag C means "forced day service" regardless state of Service-Flag A (staff runs extraordinary service in the office)

Service Flag: A "AND NOT" C "OR B" = Night Service

 

So the Question to the developer is: Can we use any Regular Expression in the "Night-Service" Fields?

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http://forum.pbxnsip.com/index.php?showtopic=665

 

been asking for this for over 1 year. Every small office PBX for the last 20+ years had a NIGHT button GREEN/RED for this fuction.

 

I see several posts with dual service flags manual preceeding the auto....

 

Everythings a work-around....

 

Keep asking and perhaps V4.0 might have a direct solution to a old issue...

 

Cheers,

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http://forum.pbxnsip.com/index.php?showtopic=665

 

been asking for this for over 1 year. Every small office PBX for the last 20+ years had a NIGHT button GREEN/RED for this fuction.

 

I see several posts with dual service flags manual preceeding the auto....

 

Everythings a work-around....

 

Keep asking and perhaps V4.0 might have a direct solution to a old issue...

 

Cheers,

 

Hi,

 

Seems like everything is in place to make this work.

But is there some caveat that is hard to get around at the developement level?

 

It seems dialing the service flag should flip the flag. If midnight or on/off time happens, that should put the flag to what it should be again.

 

Isn't that easy? ;-)

Once again, maybe there is something at developement level that makes it not that easy.

 

tx

matt

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Over 3,900 views hit the Dynamic Service Flag post in Best Practices Forum since first Posted a year ago. There has been a very clear discussion and understanding of the need to have the ability to flip a scheduled flag. It's been 20+ years since I actually used Boolean and State Machine Logic, but isn't this a simple equation.

 

Manual Flag A (MFA)

Manual Flag B (MFB)

Scheduled Flag A (SFA)

AutoAttendant A (AAA) day

Autoattendant B (AAB) night

 

If MFA=0 and SFA=0 then AAA processes calls

If MFA=0 and SFA=1 then AAB processes calls

If MFA=0 and MFB=1 and SFA=1 then AAA processes calls

If MFA=1 and SFA=0 then AAB processes calls

If MFA=1 and SFA=1 then AAB Processes calls

 

Just kidding..... The key is allowing designated extensions to simply flip a FLAG and allow the prescheduled timings to resume processing as occur..........

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Over 3,900 views hit the Dynamic Service Flag post in Best Practices Forum since first Posted a year ago. There has been a very clear discussion and understanding of the need to have the ability to flip a scheduled flag. It's been 20+ years since I actually used Boolean and State Machine Logic, but isn't this a simple equation.

 

Manual Flag A (MFA)

Manual Flag B (MFB)

Scheduled Flag A (SFA)

AutoAttendant A (AAA) day

Autoattendant B (AAB) night

 

If MFA=0 and SFA=0 then AAA processes calls

If MFA=0 and SFA=1 then AAB processes calls

If MFA=0 and MFB=1 and SFA=1 then AAA processes calls

If MFA=1 and SFA=0 then AAB processes calls

If MFA=1 and SFA=1 then AAB Processes calls

 

Just kidding..... The key is allowing designated extensions to simply flip a FLAG and allow the prescheduled timings to resume processing as occur..........

 

Just for right understanding: Is the way you are describing a "should work", a "hint for the developers" or a "working solution"? For the last: How to enter the Equation in the service-flag fields?

 

Best regards,

 

Lucas Hummig

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Just for right understanding: Is the way you are describing a "should work", a "hint for the developers" or a "working solution"? For the last: How to enter the Equation in the service-flag fields?

 

Best regards,

 

Lucas Hummig

 

No - since resetting a scheduled service flag hasn't made it to production during the last year, I was brainstorming if it might be possible to make a Rube-Goldberg method to accomplish the same think using several manual service flags. The idea of putting a Manual Flag ahead of a scheduled flag would work, but it would never reset... (I'll post a feature request to allow manual flags to be reset at Midnight)

 

I hope the development team revisits this in earnest. For several clients it's a huge issue and they have nobody on staff that could login and reliably change dates, or reset flags.

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