RichardDCG Posted September 3 Report Share Posted September 3 Is there a way for a queue agent to override this setting? Assign outbound calls to queue other than log out of the queue? We have a few agents that need to receive inbound calls to queues, but present their own direct numbers on outbound calls. They are queue members to assist with inbound calling only. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted Wednesday at 05:18 PM Report Share Posted Wednesday at 05:18 PM The only thing I can think of is to use the ANI dropdown (in 69 when you click on the account symbol, in the pop-up; this should also be available in 68). Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted Wednesday at 10:02 PM Author Report Share Posted Wednesday at 10:02 PM 4 hours ago, Vodia PBX said: in 69 when you click on the account symbol, in the pop-up; where is this? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.