Flowroute Outbound Calling Does Not Work

[CitaDial]

I switched carriers to Flowroute, in part because they are one of the ones listed as compatible on Vodia website.

My incoming calls work great, but no matter how I setup the Dial Plan, I cannot get outbound calling to work.

As a test, I setup the trunk on my old 3CX instance, and it worked immediately.

Something must be wrong with the setup template in Vodia.

Also I don't see a listing for Flowroute SMS?

[Vodia PBX]

In those cases I would start with filtering for the SIP trunk provider IP address in the system log. Then you see what is going back and forth. If there is n INVITE going out, then it's probably something with the dial plan setup. The log will show that.

[Vodia support]

Hi, For the ourbound call you will need to check if the dial plan is assign in the tenant domain, Settings ---> General Settings 

on the default dial plan you can choose default if the tenant is new. 

 

For the dial plan you want to choose flowroute as the SIP trunk if it's not there, for pattern you can use * and replacement *   

as catch all number. 

 

Next you want to check your customer headers in the Flowroute SIP trunkm I would focus on the rewrite global numbers maybe 11 digits or E.164 with + 

Then try the outbound call. 

 

 

if that fails turn on the SIP logging on the system. https://doc.vodia.com/docs/admin-logging

Activate the values below, make sure your in the admin level of the PBX --Status ---Logfile set the length to 1000

save and clear the log and then make your outbound call and reload the page and send us the logfile. 

For the SMS please check your DM.