Jeremiah Posted February 16, 2009 Report Share Posted February 16, 2009 After increasing the time a call would stay on hold from 2 minutes to 10 minutes in an agent group, by increasing the ringing state, I am now getting phantom calls in that agent group. Once a call is on hold for around 3 minutes, the next available line on the phones will start ringing. Once they start ringing, if you try to answer the original call on the original line, the call is not there, but is now on the second line. Once the on hold call reaches 5 mins, the 1 line ringing disappears and only the second line rings. At 6 minutes, the 1st line starts ringing along with the 2nd line. This goes back and forth until the call reaches the timer threshold, which is set for 10 minutes. At any point after about the 4 minute mark, if the caller hangs up, the phones continue to ring and each phone has to hang up the call or the phones in that agent group will continue non stop ringing as if there was a call there. Just wondering how to go about resolving this. And saying a caller shouldnt be on hold for 2 or 3 minutes is not an answer. Alot of my pbx customers had issues with 2 minute disconnects and now they have issues with 3 minute phantom calls that are not there. Quote Link to comment Share on other sites More sharing options...
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