Jump to content

Please Explain


Bill H
 Share

Recommended Posts

This is from the latest PBXNSIP Know How email:

 

 

Concerning Que Groups

 

 

Call Priority - 'Know How' -

This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available.

 

 

I don't seem to be able to understand what is being said here.

Link to comment
Share on other sites

Call Priority - 'Know How' -

This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available.

 

This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-)

 

Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent.

It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call.

This feature will be out in V3.3 sometime.

Link to comment
Share on other sites

This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-)

 

Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent.

It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call.

This feature will be out in V3.3 sometime.

 

Thank you for explaining that feature.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...