Please Explain

[Bill H]

This is from the latest PBXNSIP Know How email:

 

 

Concerning Que Groups

 

 

Call Priority - 'Know How' -

This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available.

 

 

I don't seem to be able to understand what is being said here.

[jag]

Call Priority - 'Know How' -

This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available.

 

This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-)

 

Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent.

It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call.

This feature will be out in V3.3 sometime.

[Bill H]

This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-)

 

Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent.

It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call.

This feature will be out in V3.3 sometime.

 

Thank you for explaining that feature.