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Microsoft CRM integration


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  • 2 weeks later...
Dialog state notifications is per extension. If a call directed to a certain extension, pbx handler sends a soap info.

 

But I want to catch that info before redirection to an extension. Then I can select the path of the call.

 

Taner

 

 

I solved this with agent group SOAP support. When an agent group receives a call, sends an XML to CRM...

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