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Exchange IVR to callers ID


devakt
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hi

 

We have a problem on getting the correct IVR

 

When a caller A make a call to caller B and caller B is engaged or no answer the call goes to Exchange IVR but ask for the A's pin number for the mailbox and not the message to leave a message for B.

 

Is there any setting on the pbxnsip or Exchange to be done. So that the prompt would be to leave a message for B

 

regards

 

deva

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We have a problem on getting the correct IVR

 

When a caller A make a call to caller B and caller B is engaged or no answer the call goes to Exchange IVR but ask for the A's pin number for the mailbox and not the message to leave a message for B.

 

Is there any setting on the pbxnsip or Exchange to be done. So that the prompt would be to leave a message for B

 

Very strange. Does it work properly if someone from outside (PSTN) calls and gets into the mailbox?

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  • 2 weeks later...

Hi deva,

 

from what you described, my first impression is:

 

1. maybe a little misconfiguration in your setup. Did it ever worked the way you expect it?

 

2. sounds like a wrong or no diversion header info, so Exchange would not be able to recognise this is a redirected call and simply receives a call. Thats why it ask's for the PIN. Did it also ask for A's extension ???

 

Please describe your configuration more detailed! Maybe compare it carefully with the wiki page: http://wiki.pbxnsip.com/index.php/Microsoft_Exchange

 

Additionally: enable Unified Messaging Diagnostic Logging at Exchange UM via Powershell: http://technet.microsoft.com/en-us/library/bb430783.aspx

 

If I remember correctly you can do e.g. a one-liner like this:

 

get-eventloglevel *UM* | set-eventloglevel -level Expert

 

To change all UM related loggings. Please give it a try :) It's like voodoo :)

 

Or try this one :)

 

get-service | restart-service -force

 

Best regards,

Jan

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