devakt Posted March 27, 2009 Report Share Posted March 27, 2009 hi We have a problem on getting the correct IVR When a caller A make a call to caller B and caller B is engaged or no answer the call goes to Exchange IVR but ask for the A's pin number for the mailbox and not the message to leave a message for B. Is there any setting on the pbxnsip or Exchange to be done. So that the prompt would be to leave a message for B regards deva Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 28, 2009 Report Share Posted March 28, 2009 We have a problem on getting the correct IVR When a caller A make a call to caller B and caller B is engaged or no answer the call goes to Exchange IVR but ask for the A's pin number for the mailbox and not the message to leave a message for B. Is there any setting on the pbxnsip or Exchange to be done. So that the prompt would be to leave a message for B Very strange. Does it work properly if someone from outside (PSTN) calls and gets into the mailbox? Quote Link to comment Share on other sites More sharing options...
devakt Posted March 28, 2009 Author Report Share Posted March 28, 2009 Very strange. Does it work properly if someone from outside (PSTN) calls and gets into the mailbox? The exchange server is running of sp1 .. does this effect the ivr rgd deva Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 28, 2009 Report Share Posted March 28, 2009 The exchange server is running of sp1 .. does this effect the ivr I have no idea. But usually it is a good idea to use the latest service pack. Quote Link to comment Share on other sites More sharing options...
Jan Boguslawski Posted April 7, 2009 Report Share Posted April 7, 2009 Hi deva, from what you described, my first impression is: 1. maybe a little misconfiguration in your setup. Did it ever worked the way you expect it? 2. sounds like a wrong or no diversion header info, so Exchange would not be able to recognise this is a redirected call and simply receives a call. Thats why it ask's for the PIN. Did it also ask for A's extension ??? Please describe your configuration more detailed! Maybe compare it carefully with the wiki page: http://wiki.pbxnsip.com/index.php/Microsoft_Exchange Additionally: enable Unified Messaging Diagnostic Logging at Exchange UM via Powershell: http://technet.microsoft.com/en-us/library/bb430783.aspx If I remember correctly you can do e.g. a one-liner like this: get-eventloglevel *UM* | set-eventloglevel -level Expert To change all UM related loggings. Please give it a try It's like voodoo Or try this one get-service | restart-service -force Best regards, Jan Quote Link to comment Share on other sites More sharing options...
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