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Call Pickup


Juan Manuel Acevedo
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Hi:

 

I need to pickup a call ringing in one extension of one of my colleagues in my same departament.

 

There is not any grup, hunt or agent, but we are working for the same departament, for example accounting.

 

When I dial *87 I can pickup any call is ringging in whole company but I need to pickup only the calls are ringing at the extensions of my departament´s colleagues.

It is possible to do that?, If yes How?

 

Thanks and best regards

 

Juan Acevedo

consultorit@umi.com.co

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Hi:

 

I need to pickup a call ringing in one extension of one of my colleagues in my same departament.

 

There is not any grup, hunt or agent, but we are working for the same departament, for example accounting.

 

When I dial *87 I can pickup any call is ringging in whole company but I need to pickup only the calls are ringing at the extensions of my departament´s colleagues.

It is possible to do that?, If yes How?

 

Thanks and best regards

 

Juan Acevedo

consultorit@umi.com.co

 

Did you try *87+extension?

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Did you try *87+extension?

 

Thanks,

 

Yes I can pickup the call dialing *87+extension number, but my specific situation is that not allways whom needs to pickup the call knows what extension is ringing.

 

I have made one Agent group and I can pickup the call dialing *87+Agent Group number, but it only works when the calls incomes via the Agent Group, not if the caller dial the specific extension number

 

For example:

 

I have 3 extensions: 501, 502 and 503

I have the Agent group 500 with 502 and 503 as agents.

 

One call incomes to number 500, rings at 502 and 503, from 501 I dial *87500 and the call is picked up

 

But if the income call goes to 502 directly or trhu one AA, and when the call is ringing, from 501 I dial *87500 and the answer is "service unavailable"

 

Other IPPBX, permits configure at extension one "Call Pickup Group" so I can pickup any call is ringing in any extension of the grupo without diference of the way the call incomes.

 

Thanks

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