penta s.r.l. Posted April 2, 2009 Report Share Posted April 2, 2009 3.0.1 release notes say: "For small groups, it is difficult to maintain a constant service in agent groups. Having the phone ringing for a long time gives a bad impression to the caller. In order to cover these problems, the PBX now offers the option to continue playing the music on hold with the mixed IVR messages, even if the agents are ringing already." We've just upgraded our pbxnsip to v3.3 How can we put MoH while our hunt groups are ringing?? Thank you. Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 2, 2009 Report Share Posted April 2, 2009 3.0.1 release notes say:"For small groups, it is difficult to maintain a constant service in agent groups. Having the phone ringing for a long time gives a bad impression to the caller. In order to cover these problems, the PBX now offers the option to continue playing the music on hold with the mixed IVR messages, even if the agents are ringing already." We've just upgraded our pbxnsip to v3.3 How can we put MoH while our hunt groups are ringing?? Thank you. You may have to look at the agent group instead of the hunt group. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 8, 2009 Report Share Posted April 8, 2009 hi, not related to hunt group...but i've thot it would be nice to have the music on hold with the marketing messages mixed (like agent group) for normal on hold stream. how hard/likely would that be? matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 8, 2009 Report Share Posted April 8, 2009 not related to hunt group...but i've thot it would be nice to have the music on hold with the marketing messages mixed (like agent group) for normal on hold stream. how hard/likely would that be? Hmm. You have a point here. Maybe the way the MoH works right now should be changed. The MoH source itself should already insert the messages, instead of having the ACD do that. Then you could pick the stream that you want for the occasion that you want. Would not be too hard (I believe). But would be a change that is not backward compatible and that is always causing an uproar. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 8, 2009 Report Share Posted April 8, 2009 i understand. don't unhinge anything. matt Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.