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Different Greetings


Bill H
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We have talked about this before and I am following up on it.

 

Many telephone systems allow you to record three different greetings for a mailbox.

 

 

1 For No Answer. "Hi I am away from my desk at this time"

 

2 For Busy "Hi I am on the phone right now"

 

3 For After hours "Hi our office is closed at this time"

 

This gives the caller a more accurate greeting based on the condition of the extension.

 

Is this in the works?

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Not yet, we are still collecting items for 4.0!

 

There is an option for multiple outgoing greetings, but I don't know of a way to record greeting 2 - 5 unless you are at your desk, which kind of defeats part of the purpose.

 

It would also be nice as many phone systems.. to have a different greeting for your internal callers than your external callers, this is very helpful if you are away from your desk quite a bit.

 

Thanks

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There is an option for multiple outgoing greetings, but I don't know of a way to record greeting 2 - 5 unless you are at your desk, which kind of defeats part of the purpose.

 

It would also be nice as many phone systems.. to have a different greeting for your internal callers than your external callers, this is very helpful if you are away from your desk quite a bit.

 

Thanks

 

I think it would be very nice and user friendly to put all the voicemail options under option 4 when you go into the voicemail. (this would also free up option 9 if you wanted to use it in the main menu later)

 

Maybe instead of - To record a personal welcome message it could say press 4 - it could say - To manage your greetings choose 4 -> then -> to record a personal greeting press 1, even if you didn't want to go further into a submenu, you could have to record an alternate greeting press 2 then under two you could ask which gretting to use (instead of going out and back into option 9) The option 3 could be the same as option 9 to choose your greeting press 3.

 

I would make sure that after you choose option 2 it brings you back to the personal greeting message. OR you could after the message was recorded have the user at that moment choose to use this message press 1 go back to the previous menu press 2.

 

Just my input..

 

Thanks!

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  • 8 months later...

I also have a need for multiple greetings:

 

A client running 3.4 has a vmb for a reception calling group. If has flags set to control the ringing. It would be nice to have a flag for lunch and trigger the lunch greeting. But at minimum they would like the ability to select from pre-recorded greetings. I wanted to keep the messages in a single vmb, to reduce confusion and cost of licenses. Any Ideas?

 

Thanks,

Isaac

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