Tom Waterman Posted April 13, 2009 Report Share Posted April 13, 2009 I have 2 users each in a seperate location on 2 different PBXs. Each user will let me know that occasionaly they will get voice mails that sound exactly like a couple of LOUD farts. One of them happens to be the owner of our company. We are running the newest version in both locations however this was happening on the older version as well. There have been no spikes in CPU usuage or anything out of the ordinary and it is just one user in each location. I have also deleted there accounts and tried again with no luck. Any help would be greatly appreciated. Tom Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 14, 2009 Report Share Posted April 14, 2009 Hi, ...after I stopped Laughing... Our service manager called the sound "duck farts" to quote him. (i guess it's ok) So we have this too. i haven't determined what circumstances create them. matt Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 14, 2009 Author Report Share Posted April 14, 2009 Hi, ...after I stopped Laughing... Our service manager called the sound "duck farts" to quote him. (i guess it's ok) So we have this too. i haven't determined what circumstances create them. matt Thank you, now I know I am not going nuts. But what is happening to the voicemails that are being left? DOes PBXnSIP have a fix for this? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 15, 2009 Report Share Posted April 15, 2009 Thank you, now I know I am not going nuts. But what is happening to the voicemails that are being left? DOes PBXnSIP have a fix for this? Can you get a WAV file and attach it here? It could be the rollover counter of the SRTP. First guess. Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 15, 2009 Author Report Share Posted April 15, 2009 Can you get a WAV file and attach it here? It could be the rollover counter of the SRTP. First guess. Ok here is one of the voicemails. All you hear is the sound at the begining and the rest of the voicemail is dead air. msg576.wav Quote Link to comment Share on other sites More sharing options...
Bill H Posted April 15, 2009 Report Share Posted April 15, 2009 Ok here is one of the voicemails. All you hear is the sound at the begining and the rest of the voicemail is dead air. I have heard it many times. I believe that it is the DTMF Events in the RTP stream. It is usually there when a caller is in your mailbox and presses 0 to escape. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 15, 2009 Report Share Posted April 15, 2009 Bill, that would make perfect sense....pressing 0 matt Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 15, 2009 Report Share Posted April 15, 2009 ...I do think pbxnsip product would be more professional if this situation would be avoided... (no vm created for the 0 press) Although its not a huge thing. matt Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 15, 2009 Author Report Share Posted April 15, 2009 ...I do think pbxnsip product would be more professional if this situation would be avoided... (no vm created for the 0 press) Although its not a huge thing. matt Yeah I would really like to see some sort of fix. I can even leave a message and hit 0 and I get the sound at the end of the message as well. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 16, 2009 Report Share Posted April 16, 2009 Yeah I would really like to see some sort of fix. I can even leave a message and hit 0 and I get the sound at the end of the message as well. This problem might go away with another fix that we needed to properly record DTMF during a conversation. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 16, 2009 Report Share Posted April 16, 2009 Hi, thanks for that update. Is that fix available? tx matt Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 16, 2009 Author Report Share Posted April 16, 2009 Hi, thanks for that update. Is that fix available? tx matt Is this fix available for testing? Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 16, 2009 Report Share Posted April 16, 2009 Is this fix available for testing? Please download http://pbxnsip.com/protect/pbxctrl-3.3.2.3181.exe. Some basic testing shows that the problem has been fixed. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted April 16, 2009 Report Share Posted April 16, 2009 Great! matt Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted May 29, 2009 Author Report Share Posted May 29, 2009 Great! matt I have tested this in two locations and the problem still occurs. A fix would be very helpful. Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted June 8, 2009 Author Report Share Posted June 8, 2009 I have tested this in two locations and the problem still occurs. A fix would be very helpful. Any word on this/ I have a customer who is getting a little unhappy. Please help. Tom Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 9, 2009 Report Share Posted June 9, 2009 Any word on this/ I have a customer who is getting a little unhappy. Please help. As far as DTMF is involved the fix is in the latest branch 3.3 build. Could there be any other source for this problem? Does this problem also occur for calls between an extension and the mailbox (internal user leaving a voicemail)? Maybe it makes sense to Wireshark the traffic between the PSTN gateway and the PBX as well. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted June 10, 2009 Report Share Posted June 10, 2009 As far as DTMF is involved the fix is in the latest branch 3.3 build. Could there be any other source for this problem? Does this problem also occur for calls between an extension and the mailbox (internal user leaving a voicemail)? Maybe it makes sense to Wireshark the traffic between the PSTN gateway and the PBX as well. Hi, We still have the problem too. Just noticed one yesterday. matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 10, 2009 Report Share Posted June 10, 2009 We still have the problem too.Just noticed one yesterday. It would be great if we can get a PCAP (Wireshark) trace of this when it happens. Maybe there is a problem with the jitter, or DTMF. We are shooting in the dark right now when it comes to this... Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted June 12, 2009 Author Report Share Posted June 12, 2009 It would be great if we can get a PCAP (Wireshark) trace of this when it happens. Maybe there is a problem with the jitter, or DTMF. We are shooting in the dark right now when it comes to this... Ok I have the recording and the PCAP trace. The PCAP is 4 megs zipped. What email address can I send it to? Tom Quote Link to comment Share on other sites More sharing options...
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