Tim Posted April 20, 2009 Report Share Posted April 20, 2009 Hello all, I am getting an error in version 3.2.0.3143 that a recording is missing when I try to copy or move a voicemail to another recording. I tested this on a server we have that runs 3.0.1.3023 and I do not have this problem. [8] 2009/04/20 17:13:53: Play audio_en/mb_to_send.wav audio_en/bi_7.wav audio_en/bi_9.wav audio_en/bi_9.wav audio_en/bi_6.wav audio_en/bi_press_1.wav space10 audio_en/mb_to_comment.wav space10 audio_en/mb_to_copy.wav space20 [3] 2009/04/20 17:14:01: Could not open WAV file audio_en/mb_to_copy.wav On the phone I hear "To record a comment to the message" then a pause and it goes back to the voicemail message. What do I need to do to get this resolved? Tim Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 20, 2009 Report Share Posted April 20, 2009 Hello all, I am getting an error in version 3.2.0.3143 that a recording is missing when I try to copy or move a voicemail to another recording. I tested this on a server we have that runs 3.0.1.3023 and I do not have this problem. [8] 2009/04/20 17:13:53: Play audio_en/mb_to_send.wav audio_en/bi_7.wav audio_en/bi_9.wav audio_en/bi_9.wav audio_en/bi_6.wav audio_en/bi_press_1.wav space10 audio_en/mb_to_comment.wav space10 audio_en/mb_to_copy.wav space20 [3] 2009/04/20 17:14:01: Could not open WAV file audio_en/mb_to_copy.wav On the phone I hear "To record a comment to the message" then a pause and it goes back to the voicemail message. What do I need to do to get this resolved? Tim Have you tried downloading the latest audio files from the download page? Quote Link to comment Share on other sites More sharing options...
Tim Posted April 20, 2009 Author Report Share Posted April 20, 2009 Have you tried downloading the latest audio files from the download page? Yes, the file named in the log message is not included in the latest audio_en.zip (downloaded about 1.5 hours ago) Tim Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 21, 2009 Report Share Posted April 21, 2009 Yes, the file named in the log message is not included in the latest audio_en.zip (downloaded about 1.5 hours ago) Tim Hmm, looks like that file is not being used in the latest 3.0 version. So it might have been removed. Alternatives: 1) you can record a file and copy it as mb_to_copy.wav into the audio_en folder (you have to record with 8kHz, 16 bit mono or use the AA to record this file) 2) Upgrade to latest software version that is on the download page. Quote Link to comment Share on other sites More sharing options...
Tim Posted April 25, 2009 Author Report Share Posted April 25, 2009 Hmm, looks like that file is not being used in the latest 3.0 version. So it might have been removed. Alternatives: 1) you can record a file and copy it as mb_to_copy.wav into the audio_en folder (you have to record with 8kHz, 16 bit mono or use the AA to record this file) 2) Upgrade to latest software version that is on the download page. I have upgraded to the latest version and now I have encountered another problem with the voicemail box menus. When copying a message to another mailbox, I get the "message has been copied" recording, (and the copying works), then I hear the recording "message number" like it is going back to the messages, but the audio freezes at this point. The relevant log entries are listed below, after stripping out the . [6] 2009/04/24 22:59:35: Received DTMF # [8] 2009/04/24 22:59:35: Play audio_en/mb_copied.wav [8] 2009/04/24 22:59:36: Packet authenticated by transport layer [6] 2009/04/24 22:59:37: Received DTMF # [8] 2009/04/24 22:59:37: Play audio_en/mb_number.wav [8] 2009/04/24 22:59:43: Packet authenticated by transport layer Tim Quote Link to comment Share on other sites More sharing options...
pbx support Posted April 26, 2009 Report Share Posted April 26, 2009 I have upgraded to the latest version and now I have encountered another problem with the voicemail box menus. When copying a message to another mailbox, I get the "message has been copied" recording, (and the copying works), then I hear the recording "message number" like it is going back to the messages, but the audio freezes at this point. The relevant log entries are listed below, after stripping out the . [6] 2009/04/24 22:59:35: Received DTMF # [8] 2009/04/24 22:59:35: Play audio_en/mb_copied.wav [8] 2009/04/24 22:59:36: Packet authenticated by transport layer [6] 2009/04/24 22:59:37: Received DTMF # [8] 2009/04/24 22:59:37: Play audio_en/mb_number.wav [8] 2009/04/24 22:59:43: Packet authenticated by transport layer Tim which is the current version of software you are running? We are running 3.3.1.3177 (http://pbxnsip.com/download/pbxctrl-3.3.1.3177.exe) and do not see this issue. Quote Link to comment Share on other sites More sharing options...
Tim Posted April 27, 2009 Author Report Share Posted April 27, 2009 which is the current version of software you are running? We are running 3.3.1.3177 (http://pbxnsip.com/download/pbxctrl-3.3.1.3177.exe) and do not see this issue. We are running pbxctrl-centos5-3.3.1.3177 Tim Quote Link to comment Share on other sites More sharing options...
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