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Missing Recording when trying to forward a message


Tim
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Hello all,

 

I am getting an error in version 3.2.0.3143 that a recording is missing when I try to copy or move a voicemail to another recording. I tested this on a server we have that runs 3.0.1.3023 and I do not have this problem.

 

[8] 2009/04/20 17:13:53: Play audio_en/mb_to_send.wav audio_en/bi_7.wav audio_en/bi_9.wav audio_en/bi_9.wav audio_en/bi_6.wav audio_en/bi_press_1.wav space10 audio_en/mb_to_comment.wav space10 audio_en/mb_to_copy.wav space20 
[3] 2009/04/20 17:14:01: Could not open WAV file audio_en/mb_to_copy.wav

 

On the phone I hear "To record a comment to the message" then a pause and it goes back to the voicemail message.

 

What do I need to do to get this resolved?

 

Tim

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Hello all,

 

I am getting an error in version 3.2.0.3143 that a recording is missing when I try to copy or move a voicemail to another recording. I tested this on a server we have that runs 3.0.1.3023 and I do not have this problem.

 

[8] 2009/04/20 17:13:53: Play audio_en/mb_to_send.wav audio_en/bi_7.wav audio_en/bi_9.wav audio_en/bi_9.wav audio_en/bi_6.wav audio_en/bi_press_1.wav space10 audio_en/mb_to_comment.wav space10 audio_en/mb_to_copy.wav space20 
[3] 2009/04/20 17:14:01: Could not open WAV file audio_en/mb_to_copy.wav

 

On the phone I hear "To record a comment to the message" then a pause and it goes back to the voicemail message.

 

What do I need to do to get this resolved?

 

Tim

 

Have you tried downloading the latest audio files from the download page?

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Yes, the file named in the log message is not included in the latest audio_en.zip (downloaded about 1.5 hours ago)

 

Tim

 

Hmm, looks like that file is not being used in the latest 3.0 version. So it might have been removed. Alternatives: 1) you can record a file and copy it as mb_to_copy.wav into the audio_en folder (you have to record with 8kHz, 16 bit mono or use the AA to record this file) 2) Upgrade to latest software version that is on the download page.

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Hmm, looks like that file is not being used in the latest 3.0 version. So it might have been removed. Alternatives: 1) you can record a file and copy it as mb_to_copy.wav into the audio_en folder (you have to record with 8kHz, 16 bit mono or use the AA to record this file) 2) Upgrade to latest software version that is on the download page.

 

I have upgraded to the latest version and now I have encountered another problem with the voicemail box menus. When copying a message to another mailbox, I get the "message has been copied" recording, (and the copying works), then I hear the recording "message number" like it is going back to the messages, but the audio freezes at this point. The relevant log entries are listed below, after stripping out the .

 

 
[6] 2009/04/24 22:59:35: Received DTMF # 
[8] 2009/04/24 22:59:35: Play audio_en/mb_copied.wav 
[8] 2009/04/24 22:59:36: Packet authenticated by transport layer 
[6] 2009/04/24 22:59:37: Received DTMF # 
[8] 2009/04/24 22:59:37: Play audio_en/mb_number.wav 
[8] 2009/04/24 22:59:43: Packet authenticated by transport layer

 

Tim

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I have upgraded to the latest version and now I have encountered another problem with the voicemail box menus. When copying a message to another mailbox, I get the "message has been copied" recording, (and the copying works), then I hear the recording "message number" like it is going back to the messages, but the audio freezes at this point. The relevant log entries are listed below, after stripping out the .

 

 
[6] 2009/04/24 22:59:35: Received DTMF # 
[8] 2009/04/24 22:59:35: Play audio_en/mb_copied.wav 
[8] 2009/04/24 22:59:36: Packet authenticated by transport layer 
[6] 2009/04/24 22:59:37: Received DTMF # 
[8] 2009/04/24 22:59:37: Play audio_en/mb_number.wav 
[8] 2009/04/24 22:59:43: Packet authenticated by transport layer

 

Tim

 

which is the current version of software you are running? We are running 3.3.1.3177 (http://pbxnsip.com/download/pbxctrl-3.3.1.3177.exe) and do not see this issue.

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