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Return after Transfer


Rogier
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Hi,

 

Does the PBX hava an function in which the call will return to the original extension after a transfer.

 

Example : Extension 100 trasfers call with *77 to another extension, but this wasn't picked up. Is there an option that it will return after x time to extension 100 ?

Of course the nicest way is a warm transfer, but is there another solution

 

We are using version 3.3.0.3165

 

Thanks

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  • 2 years later...

Hi,

 

Does the PBX hava an function in which the call will return to the original extension after a transfer.

 

Example : Extension 100 trasfers call with *77 to another extension, but this wasn't picked up. Is there an option that it will return after x time to extension 100 ?

Of course the nicest way is a warm transfer, but is there another solution

 

We are using version 3.3.0.3165

 

Thanks

 

has this feature already been implemented? I cant find it any suggestions?

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  • 1 month later...

This feature is available when you park a call. If nobody picks up, the system will call the one who parked the call.

 

But you are right, for unattended transfer this also makes a lot of sense. Maybe we can even enhance it a little and say it will also get transferred back when the call hits the mailbox.

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We are working on a new feature, it is called "smart blind" and a domain setting. After a blind transfer, the call is actually set into a "listen in" mode, so that the one who transfers the call can hear if the other side is ringing, connected, voice-mail and so on. In order to get the call back, the transferring party may press "*" to get the call back. It all requires that the connected phone does not automatically hang up after it initiated the blind transfer and does not hold the call (that will be the hardest part rolling this feature out).

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