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3rd outbound call fails


Tom Waterman
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Hi everyone. I have acustomer that reports they can only make 2 outbound calls at a time and the 3rd call fails. It looks as though the call clears the PBX and hits the gateway but I am not sure. Anyone have any ideas?

 

Also the same custome has a couple of snom phones 370 with the latest firmware that when you attempt to make a local call it treats it like it is a 4 digit extendion and it starts to dial.I have number guessing and auto dial turned off.

 

Please help.

 

Tom

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  • 3 weeks later...
I have acustomer that reports they can only make 2 outbound calls at a time and the 3rd call fails. It looks as though the call clears the PBX and hits the gateway but I am not sure. Anyone have any ideas?

 

Also the same custome has a couple of snom phones 370 with the latest firmware that when you attempt to make a local call it treats it like it is a 4 digit extendion and it starts to dial.I have number guessing and auto dial turned off.

 

Ideas:

 

  • The outbound trunk uses CO lines and there are only two lines available
  • The license allows only two calls
  • The PSTN gateway can only deal with two ports (e.g. has only two FXO lines...)

The log should have something that gives more hints what is going on.

 

Regarding the phones you might have to factory reset them and provision them again, as the dial plan "sticks" to the phone once you assigned one.

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