Leonmeijer Posted May 15, 2009 Report Share Posted May 15, 2009 Hello, I've recently ported my phone number to VoIP but before the number became mine 2 years ago it has been used as a fax number for a company. When the number was used analogue there were no calls comming in from a fax because they where blocked by the provider (KPN Holland). Now i'm receiving "calls" 24/7 randomly, and the PBX is forwarding them to my extension but the calls are not allways logged so I can't trace them actually... the sip client, Eyebeem says there were 8 calls at 8:01 while PBX logged only 1, how can I block fax? I've configured an agent group with agents: 100 F101 (to forward fax to 101, a dummy extension), does this work? Regards, Leon Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 15, 2009 Report Share Posted May 15, 2009 I've recently ported my phone number to VoIP but before the number became mine 2 years ago it has been used as a fax number for a company. When the number was used analogue there were no calls comming in from a fax because they where blocked by the provider (KPN Holland). Now i'm receiving "calls" 24/7 randomly, and the PBX is forwarding them to my extension but the calls are not allways logged so I can't trace them actually... the sip client, Eyebeem says there were 8 calls at 8:01 while PBX logged only 1, how can I block fax? I've configured an agent group with agents: 100 F101 (to forward fax to 101, a dummy extension), does this work? If it is always the same number, you could black list it. Otherwise the only thing I can think of is to screen all calls (user must say name then press enter). The solution with the IVR node does not sound like a solution to me; way too complicated. But it could be a good idea to accept the "F" as a "DTMF" tone also in the agent group. Though this will be a 4.0 feature. Quote Link to comment Share on other sites More sharing options...
Leonmeijer Posted May 15, 2009 Author Report Share Posted May 15, 2009 If it is always the same number, you could black list it. Otherwise the only thing I can think of is to screen all calls (user must say name then press enter). The solution with the IVR node does not sound like a solution to me; way too complicated. But it could be a good idea to accept the "F" as a "DTMF" tone also in the agent group. Though this will be a 4.0 feature. Its an annonymous number, so that's a pitty... Yes, would be a nice feature to use F to move a fax to an extension, or... fax2mail? (I probably enabled that now in my ISP that " serves" the phone number). Quote Link to comment Share on other sites More sharing options...
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