Jump to content

Calls not Showing In Call Log


Friedom-Tech
 Share

Recommended Posts

HI;

 

when i make a regular call from a registered phone and am trying to call 9787462777 but i mistakenly enter 978746277 and miss a number or add a number then it will show up in the call log even though the call does not go through.

However, when i call in from my cell using the calling card account and i make the same mistake, it will not show up the number unless the call actually goes through so if i make an outbound call using the calling card and it doesnt go through i will not be able to see a record of that call in the call log.

 

this is an important logging point for my client who is using this system as a calling card platform and needs to see if there are dtmf issues when users call CS to complain that calls dont go through.

 

please advise asap

 

thank you;

Link to comment
Share on other sites

when i make a regular call from a registered phone and am trying to call 9787462777 but i mistakenly enter 978746277 and miss a number or add a number then it will show up in the call log even though the call does not go through.

However, when i call in from my cell using the calling card account and i make the same mistake, it will not show up the number unless the call actually goes through so if i make an outbound call using the calling card and it doesnt go through i will not be able to see a record of that call in the call log.

 

this is an important logging point for my client who is using this system as a calling card platform and needs to see if there are dtmf issues when users call CS to complain that calls dont go through.

 

Once the call is initiated the PBX will think that it was the extension who initiated the call. If not, it will think this was just a call to the calling card account. This is a little confusing, yes...

 

In the next major version we will split the CDR into trunk CDR and account CDR. The trunk CDR is about what who has to pay to the carrier; the account CDR is about what user made what call and how long a call was on hold and so on. I believe we will not be able to address all questions with one CDR type only.

Link to comment
Share on other sites

Once the call is initiated the PBX will think that it was the extension who initiated the call. If not, it will think this was just a call to the calling card account. This is a little confusing, yes...

 

In the next major version we will split the CDR into trunk CDR and account CDR. The trunk CDR is about what who has to pay to the carrier; the account CDR is about what user made what call and how long a call was on hold and so on. I believe we will not be able to address all questions with one CDR type only.

 

any timeframe (even approxiamate will do)?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...