Jump to content

Transfer to VM audio issue?


Rob Lloyd

Recommended Posts

I have a client that has everything working almost perfectly. The biggest issue for them right now is transferring to VM. I tell them to dial 8ext#. When I do I get the vm message of the ext right away, then I hang up to get the caller to the VM and it continues where I heard it last. It should wait to start playing the message until the transfer is complete.

 

I called and hear it on both sides - on the transfer side - "thanks for calling"... then I hang up... the caller then continues with the rest "I'm away from my desk...."

 

This is with the latest version.

Link to comment
Share on other sites

I have a client that has everything working almost perfectly. The biggest issue for them right now is transferring to VM. I tell them to dial 8ext#. When I do I get the vm message of the ext right away, then I hang up to get the caller to the VM and it continues where I heard it last. It should wait to start playing the message until the transfer is complete.

 

I called and hear it on both sides - on the transfer side - "thanks for calling"... then I hang up... the caller then continues with the rest "I'm away from my desk...."

 

This is with the latest version.

 

Hehe. From a technical point of view, that is actually a feature. A tricky one. It is not so easy to resume a call in another context in the middle of a playback.

 

You can avoid this problem by using the blind transfer into voicemail. Because the VM will always pickup, this blind transfer is save and there is no need for an attended transfer.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...