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Transfer to VM audio issue?


Rob Lloyd
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I have a client that has everything working almost perfectly. The biggest issue for them right now is transferring to VM. I tell them to dial 8ext#. When I do I get the vm message of the ext right away, then I hang up to get the caller to the VM and it continues where I heard it last. It should wait to start playing the message until the transfer is complete.

 

I called and hear it on both sides - on the transfer side - "thanks for calling"... then I hang up... the caller then continues with the rest "I'm away from my desk...."

 

This is with the latest version.

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I have a client that has everything working almost perfectly. The biggest issue for them right now is transferring to VM. I tell them to dial 8ext#. When I do I get the vm message of the ext right away, then I hang up to get the caller to the VM and it continues where I heard it last. It should wait to start playing the message until the transfer is complete.

 

I called and hear it on both sides - on the transfer side - "thanks for calling"... then I hang up... the caller then continues with the rest "I'm away from my desk...."

 

This is with the latest version.

 

Hehe. From a technical point of view, that is actually a feature. A tricky one. It is not so easy to resume a call in another context in the middle of a playback.

 

You can avoid this problem by using the blind transfer into voicemail. Because the VM will always pickup, this blind transfer is save and there is no need for an attended transfer.

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