Jump to content
Vodia PBX forum
Sign in to follow this  
MichaelW

Queue Manager doesn't work any longer

Recommended Posts

There is an option to add a user as a queue manager, before we upgraded to 3.3.2.3181 I think it was called something else like Moniter this queue. Anyone who had this access previously can monitor the queue. However, I am not able to dis-allow users who had this ability, and I am not able to allow others to monitor the queue (or change who monitors).

 

This is starting to become a problem since we have more users working from home and need to know what is going on.

 

Thanks!!

Share this post


Link to post
Share on other sites
There is an option to add a user as a queue manager, before we upgraded to 3.3.2.3181 I think it was called something else like Moniter this queue. Anyone who had this access previously can monitor the queue. However, I am not able to dis-allow users who had this ability, and I am not able to allow others to monitor the queue (or change who monitors).

 

This is starting to become a problem since we have more users working from home and need to know what is going on.

 

B) you mean the setting cannot be changed any more? Or do you not see the groups when the user logs in?

Share this post


Link to post
Share on other sites
B) you mean the setting cannot be changed any more? Or do you not see the groups when the user logs in?

 

Both! For instance I am able to monitor Agent Group 750 and 751, this has been set forever. When I go into AG 750 and 751, my ext 208 is not setup to be the Queue Manager so if I wanted to take this ability away from my ext then I can't.

 

Also when I put new ext's in as the Queue Manager and then login as them go to status it does not give them the ability to monitor those Agent Groups. So yes both.

 

Thanks!!

Share this post


Link to post
Share on other sites
Both! For instance I am able to monitor Agent Group 750 and 751, this has been set forever. When I go into AG 750 and 751, my ext 208 is not setup to be the Queue Manager so if I wanted to take this ability away from my ext then I can't.

 

Also when I put new ext's in as the Queue Manager and then login as them go to status it does not give them the ability to monitor those Agent Groups. So yes both.

 

Thanks!!

 

 

There should be a setting on the extension (208 in your case), called "Show following ACD queues:". Try putting 750 and 751 there and see now you will see the queues when you login as 208.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...