Friedom-Tech Posted June 16, 2009 Report Share Posted June 16, 2009 Hi, i have a client who when receiving inbound calls the callers do not hear the first three seconds of the auto attendant. while this may seem unprofessional to his clients it also presents a proble on his calling card platform that his callers do not hear the prompt to enter their phone number and are complaining that they do not know what to do. is there any way to setup an option in the trunk to delay the playback of the IVR for three seconds untilll the call connects properly? also in the meantime what is the name of the prompt he should overwrite with a manual pause for the prompt "please enter the number you wish to dial followed by the pound"? please advise asap Thank you; Michael Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 16, 2009 Report Share Posted June 16, 2009 Hi, i have a client who when receiving inbound calls the callers do not hear the first three seconds of the auto attendant. while this may seem unprofessional to his clients it also presents a proble on his calling card platform that his callers do not hear the prompt to enter their phone number and are complaining that they do not know what to do. is there any way to setup an option in the trunk to delay the playback of the IVR for three seconds untilll the call connects properly? also in the meantime what is the name of the prompt he should overwrite with a manual pause for the prompt "please enter the number you wish to dial followed by the pound"? please advise asap Thank you; Michael I am not sure this is the one you are looking for "audio_en/ex_enter_number.wav" - "please enter the destination number, terminate the number with the pound key" In any case, you can increase the log level to 8 and see these messages on the log "[8] 20090616112109: Play audio_en/ex_enter_number.wav" That will tell you the actual file name that you are looking for. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted June 16, 2009 Author Report Share Posted June 16, 2009 I am not sure this is the one you are looking for "audio_en/ex_enter_number.wav" - "please enter the destination number, terminate the number with the pound key"In any case, you can increase the log level to 8 and see these messages on the log "[8] 20090616112109: Play audio_en/ex_enter_number.wav" That will tell you the actual file name that you are looking for. thank you for that info. is there any long term fix for this? can we add the option for a delay into the system? Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 16, 2009 Report Share Posted June 16, 2009 thank you for that info. is there any long term fix for this? can we add the option for a delay into the system? If all the components in the solution are working fine, then you will not need a delayed play option. If PBX is playing the audio and something else is blocking it from reaching the caller for 3 seconds, we need to find out what that is and fix it. Quote Link to comment Share on other sites More sharing options...
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