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Agent group disconnects call

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If the caller already waited longer than (s) ... i have it set to 30

... redirect to the destination (e.g. "73"): i have an external number in there

 

for some reason after 2 minutes and 7 seconds the call will get disconnected, it should of re-royted after 30 seconds to that external number, but it doesnt work

 

any ideas?

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If the caller already waited longer than (s) ... i have it set to 30

... redirect to the destination (e.g. "73"): i have an external number in there

 

for some reason after 2 minutes and 7 seconds the call will get disconnected, it should of re-royted after 30 seconds to that external number, but it doesnt work

 

That was something which was fixed in version 3.4 (the one that was released).

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