Parks Posted July 17, 2009 Report Share Posted July 17, 2009 We are running a multi tenant deployment and want to see how we can force the source caller id to be the main office line rather the extensions caller id. We're trying to reduce the amount of e911 registrations required for customers with DIDs. Thanks of the input. Quote Link to comment Share on other sites More sharing options...
jlumby Posted July 17, 2009 Report Share Posted July 17, 2009 What I have done is setup a global dialplan that routes all 911 calls to a specific trunk. You can then fill in the ANI field with a format like 1111111111 E911trunk:2222222222 What this does is sends the ani of 1111111111 if the call goes out any trunk, except if the dialplan sends it out the trunk named E911trunk, then it will send an ANI of 2222222222 Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted July 17, 2009 Report Share Posted July 17, 2009 Do you set the ANI on the Extension or the Domain level? i set it on the Domain level and EVERY extension on that domain (as long as it doesnt have ANI on its extension level) shows the Domain level ANI Quote Link to comment Share on other sites More sharing options...
Parks Posted July 17, 2009 Author Report Share Posted July 17, 2009 What I have done is setup a global dialplan that routes all 911 calls to a specific trunk. You can then fill in the ANI field with a format like 1111111111 E911trunk:2222222222 What this does is sends the ani of 1111111111 if the call goes out any trunk, except if the dialplan sends it out the trunk named E911trunk, then it will send an ANI of 2222222222 Before setting the dialplans up I tested setting the trunk ANI and my personal caller ID still comes up. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted July 17, 2009 Report Share Posted July 17, 2009 there is 3 places you can set the ANI On the trunk On the Domain (will override the trunk, i think) on the Extension (will override domain) Quote Link to comment Share on other sites More sharing options...
jlumby Posted July 18, 2009 Report Share Posted July 18, 2009 That is correct, the ANI in the extension field will take precedence over all, and the ANI on the domain will take precedence over the trunk Quote Link to comment Share on other sites More sharing options...
Parks Posted September 5, 2009 Author Report Share Posted September 5, 2009 That is correct, the ANI in the extension field will take precedence over all, and the ANI on the domain will take precedence over the trunk This still doesn't answer my question. All we want is to have everyone from a particular domain to use a specific ANI when calling 911. This is a feature that should be added. This is what I am envisioning: In the domain setting right under emergency number there would be a field for emergency ANI. And let's say that there is 1 home worker that cannot use that ANI of course in the domain right under ANI their would be emergency ANI that would override the domain one. This seems to be the simplest why to cover all needs regarding multi tenant deployments scenarios. I'm just very surprised this really hasn't been an issue before. Registering ever number is a waste of money for both the customer and us and probably lost some customers because of it. Would be very helpful if someone from PBXnSIP would review this and give feedback. Thanks all. Quote Link to comment Share on other sites More sharing options...
pbx support Posted September 6, 2009 Report Share Posted September 6, 2009 This still doesn't answer my question. All we want is to have everyone from a particular domain to use a specific ANI when calling 911. This is a feature that should be added. This is what I am envisioning: In the domain setting right under emergency number there would be a field for emergency ANI. And let's say that there is 1 home worker that cannot use that ANI of course in the domain right under ANI their would be emergency ANI that would override the domain one. This seems to be the simplest why to cover all needs regarding multi tenant deployments scenarios. I'm just very surprised this really hasn't been an issue before. Registering ever number is a waste of money for both the customer and us and probably lost some customers because of it. Would be very helpful if someone from PBXnSIP would review this and give feedback. Thanks all. If you do not have an ANI under the extension, then the domain ANI will be used. Doesn't that what you are asking here? Quote Link to comment Share on other sites More sharing options...
Parks Posted September 6, 2009 Author Report Share Posted September 6, 2009 If you do not have an ANI under the extension, then the domain ANI will be used. Doesn't that what you are asking here? NO. We need to be able to override extension ANI when calling to 911 with a certain ANI that's registered in 911 dbase. I cannot believe this is so difficult to understand. I'm been trying to get this now for month and no one seems to understand the laws regarding this and PBXnSIP from what I can see doesn't make it very economical for service providers making us register all DIDs with the 911 dbase. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 6, 2009 Report Share Posted September 6, 2009 are you using a trunk just for 911 calls? if yes why dont you use the EPID which was designed for 911 Calls Quote Link to comment Share on other sites More sharing options...
Parks Posted September 6, 2009 Author Report Share Posted September 6, 2009 are you using a trunk just for 911 calls? if yes why dont you use the EPID which was designed for 911 Calls Each domain has one trunk to our nextone switch which will route the call accordingly. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 6, 2009 Report Share Posted September 6, 2009 why dont you set up a 2nd trunk for 911? and that way you can have a DID for regular calls, and a DID or EPID for 911 trunk Quote Link to comment Share on other sites More sharing options...
Parks Posted September 9, 2009 Author Report Share Posted September 9, 2009 why dont you set up a 2nd trunk for 911?and that way you can have a DID for regular calls, and a DID or EPID for 911 trunk What version is EPID from. We're running 3.1.2.3120. Plus I thought that the extension ANI will override the domain or trunk ANI??? Also what happens if the company has a few remote workers this will not work. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 9, 2009 Report Share Posted September 9, 2009 i know its in 3.4 maybe it was also in 3.3 Ill post a new topic on how EPID works within the next few days Quote Link to comment Share on other sites More sharing options...
Parks Posted September 9, 2009 Author Report Share Posted September 9, 2009 i know its in 3.4 maybe it was also in 3.3Ill post a new topic on how EPID works within the next few days That would be great, thanks. Were would you be posting this so I can review it? Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 10, 2009 Report Share Posted September 10, 2009 EPID This is very useful if you have remote employees, and multiple offices that on default all display the company’s main DID as the ANI and you would like the 911 dispatcher to call back the actual extension that called 911, not just the main business number which when being called will be an IVR or after hours greeting etc What you need to do is 1) Create a trunk that you're going to use for 911 calls and on that trunk set the option of Generate unique extension identifier to Yes 2) Under the extension account go to registration and in the EPID window there should be a 10 digit number, if its empty then put in a * and save it and it will automatically generate the 10 digit EPID 3) Go to your dial plan and set a high preference that when dialing 911 it should use the trunk you just created Now here is how Enable911 makes use of the EPID: When you call 911 the call goes thru their switch and they attach a temporary DID to that EPID number, and that number is being displayed to the 911 dispatcher taking your call. they don't know your EPID number only the temp number that Enable911 attached to the EPID When the 911 dispatcher calls you back on the Temp DID number from Enable911 it will ring to the EPID number and ring directly to the extension with that EPID number I apologize if I didn’t come out clear with instructions, but wanted to get this out since I know some of you were waiting for it. Once I get time ill make it real nice. I am willing to help anyone out who needs help Quote Link to comment Share on other sites More sharing options...
Parks Posted September 10, 2009 Author Report Share Posted September 10, 2009 EPID This is very useful if you have remote employees, and multiple offices that on default all display the company’s main DID as the ANI and you would like the 911 dispatcher to call back the actual extension that called 911, not just the main business number which when being called will be an IVR or after hours greeting etc What you need to do is 1) Create a trunk that you're going to use for 911 calls and on that trunk set the option of Generate unique extension identifier to Yes 2) Under the extension account go to registration and in the EPID window there should be a 10 digit number, if its empty then put in a * and save it and it will automatically generate the 10 digit EPID 3) Go to your dial plan and set a high preference that when dialing 911 it should use the trunk you just created Now here is how Enable911 makes use of the EPID: When you call 911 the call goes thru their switch and they attach a temporary DID to that EPID number, and that number is being displayed to the 911 dispatcher taking your call. they don't know your EPID number only the temp number that Enable911 attached to the EPID When the 911 dispatcher calls you back on the Temp DID number from Enable911 it will ring to the EPID number and ring directly to the extension with that EPID number I apologize if I didn’t come out clear with instructions, but wanted to get this out since I know some of you were waiting for it. Once I get time ill make it real nice. I am willing to help anyone out who needs help This scenario only applies if the 911 operator needs to call back the caller but the whole point of registering each location is to have it auto route to the nearest 911 call center. enable911 charges you if you go through the national operator an extra $100 per attempt. If we are using 1 trunk to propagate this ANI it's always going to be the same. Am I missing understanding this? Anyway I can call to speak about it? Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 10, 2009 Report Share Posted September 10, 2009 private message sent to you hopefully i can better explain it, and if its not what your looking for, im sure the guys from PBXNSIP can help out Quote Link to comment Share on other sites More sharing options...
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