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Mike Lambers
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I have a law firm client that has been using Equitrac to capture Call Detail information. We installed pbxnsip and they either want to integrate it with Equitrac or eliminate Equitrac and just use CMC's and the CDR data to bill clients. How do you set up CMC's in the system and how do you enter a CMC when making or receiving a call? Is anyone using this with customers that bill clients for their phone time?

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I have a law firm client that has been using Equitrac to capture Call Detail information. We installed pbxnsip and they either want to integrate it with Equitrac or eliminate Equitrac and just use CMC's and the CDR data to bill clients. How do you set up CMC's in the system and how do you enter a CMC when making or receiving a call? Is anyone using this with customers that bill clients for their phone time?

 

AFAIK you need snom phones to be able to enter CMC during the call.

 

Apart from that, the address book contains a CMC field. That method automatically tags calls with CMC calls if the PBX can match a caller-ID to an address book entry.

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AFAIK you need snom phones to be able to enter CMC during the call.

 

Apart from that, the address book contains a CMC field. That method automatically tags calls with CMC calls if the PBX can match a caller-ID to an address book entry.

 

Is that on incoming calls only? Then you have to fish the call detail info out of the system, correct?

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  • 4 months later...

CMC are enabled in the SNOM phones, They show as a soft button on the phone during a call. In Bound or OUT. The $variable for the CMC must be added to the CDR output to be included in the CDR file... For non SNOM envorinments, we've toyed with all calls send a trace, and program extracts the trace data and does a client matchup.. Nothing to talk much about yet, but experiments with EMail2DB went well..

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