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Mike Lambers

In Call Recording Not Working

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I have *12 set to start in call recording. As I understand it, you're supposed to press *12 plus extension number you want to record, typically your own extension number. So if my extension is 163, I would press *12163 and the call should start recording. Nothing happens. I can use all other * codes no problem. What is keeping this feature from working. I'm using an Aastra 53i.

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I believe the start code for record is used as follows

you call someone, once the call is connected, you then press *12 (record on key) and the call will start recording, then you hit *13 (record off key) and the call will stop recording

when you log in as a "user login" under list / mailbox, you will see your file with an icon next to it which is for recorded calls

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I believe the start code for record is used as follows

you call someone, once the call is connected, you then press *12 (record on key) and the call will start recording, then you hit *13 (record off key) and the call will stop recording

when you log in as a "user login" under list / mailbox, you will see your file with an icon next to it which is for recorded calls

 

You may not receive any emails for the recorded calls. But, if you check the 'recordings' folder, there will be new file named 'msg<number>.wav' when you do the *12.

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and the actual file can also be located / listened to when you log in as the user, as I explained in the previous post

 

Thanks. I got it now. I've seen other posts that say the message shows up in the voicemail box, which is the way it should work, but this will work.

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Im having a strange issue.

 

Im using a Polycom IP330. Ive added the star code *93 and 94 to start/stop the recording.

 

In my tests im using the polycom, a xlite soft phone, and my sprint cell. The soft phone is registered as an extension on the same domain as the polycom.

 

When I call my cell from the polycom, or call the polycom from my cell, it does not record. Theres nothing in the .../recordings dir nor anything updated in the "Voicemail" page of the WebUI.

 

When I call the xlite softphone and initiate the star code (I always initiate the record with a star code from the polycom) the DTMF tone plays through the soft phone as if the button were held down. But the weird thing is the recording actually starts and gets sent out to the Voicemail tab of the webui.

 

When I call into the softphone directly from the sprint cell, the star code does not work.

 

This is all on a snomONE box.

 

 

 

When I try this from an old pbxnsip box, it works. Ill compare configs and get back if I find the issue.

 

Does anyone have any suggestions in the mean time?

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I should also mention that on the snomONE box, I got a snom360 to record using the record hard button. So initiating the call record from an end device is possible.

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in call recording has to be activated during the call by pressing (default *12/*13)

you also have to have the email address set in place on the extension making the recording

 

look at page 304 on PBXnSIP admin guide V4. Issue 3, July 2010

 

Some versions vary but it works on our version 3.3 here.

 

It turns out it is a licensing thing if you do not see the in call recording star codes in Domains>settings>feature codes

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Recording comes in two flavors: Ad-hoc and automatic. Ad-hoc is initiated by the user while automatic is initiated by the system based on rules. Automatic is all about turning it off (if the caller does not want to be recorded). You can actually have ad-hoc and automatic going on at the same time.

 

The snom 3xx series had this recording button which for many many years was practically unused. We put a XML text there that offers several options depending on if the call is being recorded or not. Unfortunately (or fortunately) the 7xx/8xx-Series does not have that button any more and the soft key is hard-coded to send INFO events. It would be ideal if that soft-button would behave like the hard button did, and allow XML programming. Then we would also have a great solution for 7xx and 8xx.

 

The star-code is really only a hack. The first problem is that the other side can hear the tones. The second problem is that the PBX may have false alarms, for example if you call your cell phone mailbox and press *12 in a completely different context. That's why these out-of-call solutions are preferable.

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