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Juan Acevedo

Bad function of Agent group and hunt group

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Hi:

 

Some days ago I have post to the PBXnSiP group with the following problem

 

I have defined one agent group with redirection timeout and

redirection target, also i have defined the gap between announcements.

 

I call the group number and the call rings at group members and

anybody can catch teh call, but:

 

1. When nobody of the members answers the call, the announcements are

not played, but reachs the redirection timeout and goes to the

redirection target.

 

2. If all the members are busy, the annoucements are played but when

the redirection timeout is accomplished, does not goes to the

redirection target and the announcements are played for ever and ever.

 

Anybody has some answer for that?

 

I have received the following answer:

 

The redirection timeout affects only calls that are in the "ringing" state already. Callers stay in the waiting state until they are old and grey. The only way out is a key that you may define. I guess we need to address this in 2.1.

 

 

I have replayed:

 

According with the previous answer , I have switched to handle hunt groups.

 

I have defined the following scheme:

 

group 300:

members ext 160 161, duration 30 secs.

finel stage: 200

 

200: AA with a waiting message "please wait" and redirect number 301 timeout 0 to reach 301 after the message is played.

 

301: another group

members: 160 161,duration 30 secs

final stage: 201

201: AA with a bye message and hungup timeout 7 secs so when the message ends, must to hung up.

 

The result is:

 

When I dial 300, 161 y 162 rings, I dont answer and 30 secs later the AA 200 plays the mesage and after 30 secs DOES NOT PLAY THE AA 201 and the call is hungup.

 

It means that the 301 group does not access the AA201 when it is called form the secuence 300-200-301-201. BUT

If I call the 301 directly, the AA 201 is called, the same if I call from the AA200.

 

Any body has any explication for this behavior?

 

By now I have not answer to my last post

 

Thanks and Best Regards

 

Juan Acevedo

Medellin, Colombia

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It means that the 301 group does not access the AA201 when it is called form the secuence 300-200-301-201. BUT

If I call the 301 directly, the AA 201 is called, the same if I call from the AA200.

 

I would try to make the timeouts shorter to narrow down the problem (maybe 10 seconds). In many cases, the operator will already hang up after 30 seconds.

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