nate Posted September 29, 2009 Report Share Posted September 29, 2009 If the Recpt phone is the only phone ringing on inbound calls, and she is putting the calls on hold, line 1, line 2, and so fourth If she is waiting for the person to pick up the line, her phone doesn’t ring on another inbound call, the new line blinks, and the display shows the new call, but no audible ring if her phone is hung up, and a call is on hold. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 29, 2009 Report Share Posted September 29, 2009 What model phone and what version? Quote Link to comment Share on other sites More sharing options...
nate Posted September 29, 2009 Author Report Share Posted September 29, 2009 What model phone and what version? 320, but its the same on an 820, 360, or 370 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 30, 2009 Report Share Posted September 30, 2009 320, but its the same on an 820, 360, or 370 For a busy receptionist consider using a ACD. Then she can process one by one. Overlappng transfers can get messy for the phone and also for the receptionist. If calls are on hold and new calls are coming in, having the phone ringing would cause total confusion (at least to some receptionists!). Quote Link to comment Share on other sites More sharing options...
hosted Posted October 6, 2009 Report Share Posted October 6, 2009 We have not had that much problem. Although we dont install more than 6 co line appearances, which are not every fully used. Quote Link to comment Share on other sites More sharing options...
ADAN Tech Posted January 29, 2010 Report Share Posted January 29, 2010 did you ever get this resolved we are having same issue. Quote Link to comment Share on other sites More sharing options...
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