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call hold, phone doesn't ring on next call


nate
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If the Recpt phone is the only phone ringing on inbound calls, and she is putting the calls on hold, line 1, line 2, and so fourth

If she is waiting for the person to pick up the line, her phone doesn’t ring on another inbound call, the new line blinks, and the display shows the new call, but no audible ring if her phone is hung up, and a call is on hold.

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320, but its the same on an 820, 360, or 370

 

For a busy receptionist consider using a ACD. Then she can process one by one. Overlappng transfers can get messy for the phone and also for the receptionist. If calls are on hold and new calls are coming in, having the phone ringing would cause total confusion (at least to some receptionists!).

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  • 3 months later...

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