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Friedom-Tech

Call Recording Issues

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Hi,

 

i have the following scenario where recordings were missing.

 

version 3.4.3201

 

1) Call comes in and there is no record of the call (incidentally the user TRIED to transfer to someone else but person did not pick up)

 

2) Call comes in to extension 6003 the user transfers the call to extension 6025...the only recording we can find is 6003 calling 6025 to let him know he has mr smith on the line but once he transfers the call through to 6025 the recording stops....i have ALL CALLS set to record...why is it not recording/

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