Don Posted December 18, 2009 Report Share Posted December 18, 2009 We use a Hunt Group to send calls to our technical support group. We ring a number of extensions and if no one answers then we go to a dedicated extension to leave a message. This extension has the email flag set to, "Send email on missed calls:". The problem is that when a user calls and goes to the voicemail prompt and then abandons before leaving a message we get two emails sent to the email address listed. If the caller leaves a message then we get 1 missed call email and the voicemail in an email with attachment. I would expect to get the one missed call email on calls where the caller leaves no voicemail and no missed emails on calls where the caller leaves a voicemail. Any I missing something here? Any help is gratefully accepted. Thanks, Don IPacket Networks Quote Link to comment Share on other sites More sharing options...
pbx support Posted December 19, 2009 Report Share Posted December 19, 2009 what are the 2 emails in the problem case? are they same? Quote Link to comment Share on other sites More sharing options...
Don Posted December 20, 2009 Author Report Share Posted December 20, 2009 what are the 2 emails in the problem case? are they same? Yes they are identical. I edited out caller specific data in the exanple below. As I stated we get two of these on every missed call unless the caller leaves a voicemail, then we get one. Thanks, Don -------------------------------- Missed Call from WIRELESS CALLER (+1850xxxxxxx) Reply | seychelles@ipacketnet.com ✆ to support show details 7:01 PM (11 hours ago) Missed Call from WIRELESS CALLER (+1850xxxxxxx) You missed the following call: From: WIRELESS CALLER (+1850xxxxxxx) (click +1850xxxxxxxx to call back) To: IPN Support Day Mailbox (998) Time: 2009 12 19 19:01:36 This email was sent because your account settings have "send missed call" turned on. Please note that some Email clients may suppress the click-to-dial link. Do not reply to this Email. It was sent automatically. Quote Link to comment Share on other sites More sharing options...
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