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Basic Day/Night Hours SF


MarkW S7
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I'll explain my call flow:

 

Hunt Group

Stage1: extensions 12sec

Final Stage: 900 (Main AA)

Service Flag: 960

Service Flag Number: 900

 

The goal is to have calls ring extensions in the hunt group during business hours 07:30-17:30. Outside of those hours I want the calls to automaticly route past the hunt group's extensions to the AA directly.

 

So now on to my 960 Service Flag configuration.

 

Mode: Day/Night

Monday: 00:00-7:30 17:30-23:59

(repeated Wed-Thur)

Friday: 00:00-7:30 17:30-23:59

 

I feel like I'm going about this backwards, but is this the proper set up for this?

 

Thanks in advance

-wheezey

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So now on to my 960 Service Flag configuration.

 

Mode: Day/Night

Monday: 00:00-7:30 17:30-23:59

(repeated Wed-Thur)

Friday: 00:00-7:30 17:30-23:59

 

Here's a simplified question. The time that is listed in the fields, are these times when the flag is active or inactive? It would be much easier if the time was listed as inactive as it could input the business hours and not have to start at 00:001 and end at 23:59...

 

Thanks

-wheezey

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  • 2 weeks later...
Here's a simplified question. The time that is listed in the fields, are these times when the flag is active or inactive? It would be much easier if the time was listed as inactive as it could input the business hours and not have to start at 00:001 and end at 23:59...

 

Thats the time when the flag ist not redirecting the calls, business hours, so in other words the service flag is inactive. You are defining the holes in the swiss cheese.

 

BTW IMHO 24:00 should also be okay. We want to make sure that callers can get through at 23:59:30!

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  • 1 month later...

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