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CALL ISSUES


Friedom-Tech
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Hi,

 

I am having a weird issue.

 

My system shows as online with all working correctly but i cannot make or receive any calls...when i call in i see the call hitting the system but i get "you are calling a non working number"

 

If i reboot the service all works fine but then after a few minutes its goes down again...

 

I have two trunks...an onnet with the ISP and a Callcentric and neither are working (the callcentric trunk shows as registered but still does not accept calls)

 

please can someone help me with this asap.

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Hi,

 

I am having a weird issue.

 

My system shows as online with all working correctly but i cannot make or receive any calls...when i call in i see the call hitting the system but i get "you are calling a non working number"

 

If i reboot the service all works fine but then after a few minutes its goes down again...

 

I have two trunks...an onnet with the ISP and a Callcentric and neither are working (the callcentric trunk shows as registered but still does not accept calls)

 

please can someone help me with this asap.

 

FYI my logfile is full of these

 

 

 

[6] 2010/01/23 20:35:51: Could not determine destination address on 40624

[6] 2010/01/23 20:35:51: Could not determine destination address on 40622

[6] 2010/01/23 20:35:51: Could not determine destination address on 40620

[6] 2010/01/23 20:35:51: Could not determine destination address on 40619

[6] 2010/01/23 20:35:51: Could not determine destination address on 40618

[6] 2010/01/23 20:35:51: Could not determine destination address on 40617

[6] 2010/01/23 20:35:51: Could not determine destination address on 40615

[5] 2010/01/23 20:35:52: Connection refused on udp:10.0.3.16:5060

[6] 2010/01/23 20:35:52: Could not determine destination address on 40681

[6] 2010/01/23 20:35:52: Could not determine destination address on 40679

[6] 2010/01/23 20:35:52: Could not determine destination address on 40677

[6] 2010/01/23 20:35:52: Could not determine destination address on 40676

[6] 2010/01/23 20:35:52: Could not determine destination address on 40675

[6] 2010/01/23 20:35:52: Could not determine destination address on 40672

[6] 2010/01/23 20:35:52: Could not determine destination address on 40671

[6] 2010/01/23 20:35:52: Could not determine destination address on 40670

[6] 2010/01/23 20:35:52: Could not determine destination address on 40669

[6] 2010/01/23 20:35:52: Could not determine destination address on 40668

[6] 2010/01/23 20:35:52: Could not determine destination address on 40667

[6] 2010/01/23 20:35:52: Could not determine destination address on 40666

[6] 2010/01/23 20:35:52: Could not determine destination address on 40665

[6] 2010/01/23 20:35:52: Could not determine destination address on 40664

[6] 2010/01/23 20:35:52: Could not determine destination address on 40663

[6] 2010/01/23 20:35:52: Could not determine destination address on 40662

[6] 2010/01/23 20:35:52: Could not determine destination address on 40660

[6] 2010/01/23 20:35:52: Could not determine destination address on 40659

[6] 2010/01/23 20:35:52: Could not determine destination address on 40657

[6] 2010/01/23 20:35:52: Could not determine destination address on 40656

[6] 2010/01/23 20:35:52: Could not determine destination address on 40654

[6] 2010/01/23 20:35:52: Could not determine destination address on 40653

[6] 2010/01/23 20:35:52: Could not determine destination address on 40652

[6] 2010/01/23 20:35:52: Could not determine destination address on 40650

[6] 2010/01/23 20:35:52: Could not determine destination address on 40648

[6] 2010/01/23 20:35:52: Could not determine destination address on 40646

[6] 2010/01/23 20:35:52: Could not determine destination address on 40644

[6] 2010/01/23 20:35:52: Could not determine destination address on 40643

[6] 2010/01/23 20:35:52: Could not determine destination address on 40642

[6] 2010/01/23 20:35:52: Could not determine destination address on 40640

[6] 2010/01/23 20:35:52: Could not determine destination address on 40638

[6] 2010/01/23 20:35:52: Could not determine destination address on 40636

[6] 2010/01/23 20:35:52: Could not determine destination address on 40634

[6] 2010/01/23 20:35:52: Could not determine destination address on 40633

[6] 2010/01/23 20:35:52: Could not determine destination address on 40632

[6] 2010/01/23 20:35:52: Could not determine destination address on 40630

[6] 2010/01/23 20:35:52: Could not determine destination address on 40627

[6] 2010/01/23 20:35:52: Could not determine destination address on 40625

[6] 2010/01/23 20:35:52: Could not determine destination address on 40624

[6] 2010/01/23 20:35:52: Could not determine destination address on 40622

[6] 2010/01/23 20:35:52: Could not determine destination address on 40620

[6] 2010/01/23 20:35:52: Could not determine destination address on 40619

[6] 2010/01/23 20:35:52: Could not determine destination address on 40618

[6] 2010/01/23 20:35:52: Could not determine destination address on 40617

[6] 2010/01/23 20:35:52: Could not determine destination address on 40615

[5] 2010/01/23 20:35:52: Connection refused on udp:10.0.3.16:5060

[6] 2010/01/23 20:35:52: Could not determine destination address on 40684

[6] 2010/01/23 20:35:52: Could not determine destination address on 40681

[6] 2010/01/23 20:35:52: Could not determine destination address on 40679

[6] 2010/01/23 20:35:52: Could not determine destination address on 40677

[6] 2010/01/23 20:35:52: Could not determine destination address on 40676

[6] 2010/01/23 20:35:52: Could not determine destination address on 40675

[6] 2010/01/23 20:35:52: Could not determine destination address on 40672

[6] 2010/01/23 20:35:52: Could not determine destination address on 40671

[6] 2010/01/23 20:35:52: Could not determine destination address on 40670

[6] 2010/01/23 20:35:52: Could not determine destination address on 40669

[6] 2010/01/23 20:35:52: Could not determine destination address on 40668

[6] 2010/01/23 20:35:52: Could not determine destination address on 40667

[6] 2010/01/23 20:35:52: Could not determine destination address on 40666

[6] 2010/01/23 20:35:52: Could not determine destination address on 40665

[6] 2010/01/23 20:35:52: Could not determine destination address on 40664

[6] 2010/01/23 20:35:52: Could not determine destination address on 40663

[6] 2010/01/23 20:35:52: Could not determine destination address on 40662

[6] 2010/01/23 20:35:52: Could not determine destination address on 40660

[6] 2010/01/23 20:35:52: Could not determine destination address on 40659

[6] 2010/01/23 20:35:52: Could not determine destination address on 40657

[6] 2010/01/23 20:35:52: Could not determine destination address on 40656

[6] 2010/01/23 20:35:52: Could not determine destination address on 40654

[6] 2010/01/23 20:35:52: Could not determine destination address on 40653

[6] 2010/01/23 20:35:52: Could not determine destination address on 40652

[6] 2010/01/23 20:35:52: Could not determine destination address on 40650

[6] 2010/01/23 20:35:52: Could not determine destination address on 40648

[6] 2010/01/23 20:35:52: Could not determine destination address on 40646

[6] 2010/01/23 20:35:52: Could not determine destination address on 40644

[6] 2010/01/23 20:35:52: Could not determine destination address on 40643

[6] 2010/01/23 20:35:52: Could not determine destination address on 40642

[6] 2010/01/23 20:35:52: Could not determine destination address on 40640

[6] 2010/01/23 20:35:52: Could not determine destination address on 40638

[6] 2010/01/23 20:35:52: Could not determine destination address on 40636

[6] 2010/01/23 20:35:52: Could not determine destination address on 40634

[6] 2010/01/23 20:35:52: Could not determine destination address on 40633

[6] 2010/01/23 20:35:52: Could not determine destination address on 40632

[6] 2010/01/23 20:35:52: Could not determine destination address on 40630

[6] 2010/01/23 20:35:52: Could not determine destination address on 40627

[6] 2010/01/23 20:35:52: Could not determine destination address on 40625

[6] 2010/01/23 20:35:52: Could not determine destination address on 40624

[6] 2010/01/23 20:35:52: Could not determine destination address on 40622

[6] 2010/01/23 20:35:52: Could not determine destination address on 40620

[6] 2010/01/23 20:35:52: Could not determine destination address on 40619

[6] 2010/01/23 20:35:52: Could not determine destination address on 40618

[6] 2010/01/23 20:35:52: Could not determine destination address on 40617

[6] 2010/01/23 20:35:52: Could not determine destination address on 40615

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Try to log with log level 9 for s short moment. Then you see where the PBX is trying to send those messages.

 

Hi,

 

I changed log level to 9

 

Logfile

Clear or Reload the log.

 

[6] 2010/01/23 21:05:11: Could not determine destination address on 69980

[6] 2010/01/23 21:05:11: Could not determine destination address on 69978

[6] 2010/01/23 21:05:11: Could not determine destination address on 69975

[6] 2010/01/23 21:05:11: Could not determine destination address on 69972

[6] 2010/01/23 21:05:11: Could not determine destination address on 69970

[6] 2010/01/23 21:05:11: Could not determine destination address on 69967

[6] 2010/01/23 21:05:11: Could not determine destination address on 69960

[6] 2010/01/23 21:05:11: Could not determine destination address on 69957

[6] 2010/01/23 21:05:11: Could not determine destination address on 69954

[6] 2010/01/23 21:05:11: Could not determine destination address on 69951

[6] 2010/01/23 21:05:11: Could not determine destination address on 69949

[6] 2010/01/23 21:05:11: Could not determine destination address on 69946

[6] 2010/01/23 21:05:11: Could not determine destination address on 69944

[6] 2010/01/23 21:05:11: Could not determine destination address on 69943

[6] 2010/01/23 21:05:11: Could not determine destination address on 69941

[6] 2010/01/23 21:05:11: Could not determine destination address on 69939

[6] 2010/01/23 21:05:11: Could not determine destination address on 69937

[6] 2010/01/23 21:05:11: Could not determine destination address on 69935

[6] 2010/01/23 21:05:11: Could not determine destination address on 69933

[6] 2010/01/23 21:05:11: Could not determine destination address on 69929

[6] 2010/01/23 21:05:11: Could not determine destination address on 69927

[6] 2010/01/23 21:05:11: Could not determine destination address on 69924

[6] 2010/01/23 21:05:11: Could not determine destination address on 69922

[6] 2010/01/23 21:05:11: Could not determine destination address on 69921

[6] 2010/01/23 21:05:11: Could not determine destination address on 69919

[6] 2010/01/23 21:05:11: Could not determine destination address on 69917

[6] 2010/01/23 21:05:11: Could not determine destination address on 69915

[6] 2010/01/23 21:05:11: Could not determine destination address on 69912

[6] 2010/01/23 21:05:11: Could not determine destination address on 69910

[6] 2010/01/23 21:05:11: Could not determine destination address on 69908

[6] 2010/01/23 21:05:11: Could not determine destination address on 69905

[6] 2010/01/23 21:05:11: Could not determine destination address on 69903

[6] 2010/01/23 21:05:11: Could not determine destination address on 69900

[6] 2010/01/23 21:05:11: Could not determine destination address on 69898

[6] 2010/01/23 21:05:11: Could not determine destination address on 69897

[6] 2010/01/23 21:05:11: Could not determine destination address on 69894

[6] 2010/01/23 21:05:11: Could not determine destination address on 69892

[6] 2010/01/23 21:05:11: Could not determine destination address on 69890

[6] 2010/01/23 21:05:11: Could not determine destination address on 69887

[6] 2010/01/23 21:05:11: Could not determine destination address on 69884

[6] 2010/01/23 21:05:11: Could not determine destination address on 69882

[6] 2010/01/23 21:05:11: Could not determine destination address on 69880

[6] 2010/01/23 21:05:11: Could not determine destination address on 69878

[6] 2010/01/23 21:05:11: Could not determine destination address on 69876

[6] 2010/01/23 21:05:11: Could not determine destination address on 69874

[6] 2010/01/23 21:05:11: Could not determine destination address on 69871

[6] 2010/01/23 21:05:11: Could not determine destination address on 69869

[6] 2010/01/23 21:05:11: Could not determine destination address on 69867

[6] 2010/01/23 21:05:11: Could not determine destination address on 69865

[6] 2010/01/23 21:05:11: Could not determine destination address on 69861

[6] 2010/01/23 21:05:11: Could not determine destination address on 69859

[6] 2010/01/23 21:05:11: Could not determine destination address on 69857

[6] 2010/01/23 21:05:11: Could not determine destination address on 69855

[6] 2010/01/23 21:05:11: Could not determine destination address on 69854

[6] 2010/01/23 21:05:11: Could not determine destination address on 69852

[6] 2010/01/23 21:05:11: Could not determine destination address on 69850

[6] 2010/01/23 21:05:11: Could not determine destination address on 69848

[6] 2010/01/23 21:05:11: Could not determine destination address on 69846

[6] 2010/01/23 21:05:11: Could not determine destination address on 69843

[6] 2010/01/23 21:05:11: Could not determine destination address on 69841

[6] 2010/01/23 21:05:11: Could not determine destination address on 69839

[6] 2010/01/23 21:05:11: Could not determine destination address on 69836

[6] 2010/01/23 21:05:11: Could not determine destination address on 69834

[6] 2010/01/23 21:05:11: Could not determine destination address on 69832

[6] 2010/01/23 21:05:11: Could not determine destination address on 69830

[6] 2010/01/23 21:05:11: Could not determine destination address on 69828

[6] 2010/01/23 21:05:11: Could not determine destination address on 69827

[6] 2010/01/23 21:05:11: Could not determine destination address on 69824

[6] 2010/01/23 21:05:11: Could not determine destination address on 69823

[6] 2010/01/23 21:05:11: Could not determine destination address on 69822

[6] 2010/01/23 21:05:11: Could not determine destination address on 69820

[6] 2010/01/23 21:05:11: Could not determine destination address on 69819

[6] 2010/01/23 21:05:11: Could not determine destination address on 69818

[6] 2010/01/23 21:05:11: Could not determine destination address on 69817

[6] 2010/01/23 21:05:11: Could not determine destination address on 69816

[6] 2010/01/23 21:05:11: Could not determine destination address on 69815

[6] 2010/01/23 21:05:11: Could not determine destination address on 69814

[6] 2010/01/23 21:05:11: Could not determine destination address on 69813

[6] 2010/01/23 21:05:11: Could not determine destination address on 69812

[6] 2010/01/23 21:05:11: Could not determine destination address on 69811

[6] 2010/01/23 21:05:11: Could not determine destination address on 69810

[6] 2010/01/23 21:05:11: Could not determine destination address on 69809

[6] 2010/01/23 21:05:11: Could not determine destination address on 69806

[6] 2010/01/23 21:05:11: Could not determine destination address on 69804

[6] 2010/01/23 21:05:11: Could not determine destination address on 69803

[6] 2010/01/23 21:05:11: Could not determine destination address on 69802

[6] 2010/01/23 21:05:11: Could not determine destination address on 69800

[6] 2010/01/23 21:05:11: Could not determine destination address on 69799

[6] 2010/01/23 21:05:11: Could not determine destination address on 69798

[6] 2010/01/23 21:05:11: Could not determine destination address on 69797

[6] 2010/01/23 21:05:11: Could not determine destination address on 69795

[6] 2010/01/23 21:05:11: Could not determine destination address on 69793

[6] 2010/01/23 21:05:11: Could not determine destination address on 69792

[6] 2010/01/23 21:05:11: Could not determine destination address on 69791

[6] 2010/01/23 21:05:11: Could not determine destination address on 69789

[6] 2010/01/23 21:05:11: Could not determine destination address on 69788

[6] 2010/01/23 21:05:11: Could not determine destination address on 69786

[6] 2010/01/23 21:05:11: Could not determine destination address on 69782

[9] 2010/01/23 21:05:11: Resolve 70177: url sip:10.0.3.16

[9] 2010/01/23 21:05:11: Resolve 70177: udp 10.0.3.16 5060

 

problem is that there is too much in file...let me know if i should write the file to text.

 

FYI it seems to be intermittent...it goes up and down at will...i can call in and get auto attendant and then 15 seconds later call and be unable to get through!

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Looks to me like there is a problem on the IP config of the system. For example, if the DHCP lease time is just 30 seconds and the DHCP server is very slow, then the PBX host would suffer from temporarily being unable to send out requests to 10.0.3.16 and would log these messages.

 

Check if there is anything with the IP configuration that could cause issues. VPN connections are always a good candidate for trouble. Or if you have multiple IP addresses on the same Ethernet connector, this could also be a problem. In any case, the routing table must be clear and clean. Check "route print" if it makes 100 % sense to you.

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Hi,

 

there is no interface with two ip addresses...we have two interfaces...one for LAN and one for WAN...everything is static ip...

 

please advise where i can send PM with log info for the system so you can take a look for yourself.

 

also we changed IP config a few weeks back and only began having issues now??

 

the issue you are seeing with 10.0.3.16 is nothing to worry about because that is just a trunked system in another location that is also down right now...

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Did you change anything in the PBX software recently? Did anything else change in the network? Sometimes the problem with the static IP is that there is a IP address conflict in the network. It would not be the first time when someone else makes a mistake and configures the same IP in the network. IP address conflicts can cause a lot of tricky problems (that is why DHCP makes a lot of sense, even if a specific host should have a specific IP address).

 

Send a PM to me...

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  • 4 months later...
Hi,

 

It is not an IP conflict because the voip network is on its own lan with no connections to anything but the phones which pull dhcp from the phone server.

 

I will send you access to the system now.

 

 

Any word on this? We are having the same problem now.

 

Tom

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