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View agents who ignore calls?


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One of our Clarity customers is having an issue with the Agent Group.


In their call center, they have agents who do not answer the phone when a call rings to them. They currently monitor the Agent Group Agents tab and the Calls tab. Is there any way to show on the Calls tab to whom a call is ringing and/or how long it has been ringing? I can't seem to find any option to enable this?


Thank You!

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At the end of the day, the PBX can send a report which shows how active an agent was. So if the issue is lazy agents, it should be possible to see how long and how much an agent worked. The number of missed calls per agent is missing though right now, good point. We could include that in the statistics.

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