voipguy Posted March 11, 2010 Report Share Posted March 11, 2010 Hi, We are using PBXNSIP version 4.01.3433. We have an Agent group setup called Sales Queue with only 1 agent logged into the que. We have the Agent recovery time set to 60 seconds and the Gap between annoucements set at 30 seconds. When the agent takes a call from the Sales queue and finishes talking and hangs up the phone her phone instantly rings again with a new caller - shouldn't the Agent recovery setting give the agent 60 seconds to finish entering her notes into her CRM? Is this a bug in version 4.01.3433 or is there another setting I'm missing? Don't know if this matters but in the section called "When a call approaches the head of the queue" I have nothing set in any of the 3 boxes - the reason is because there are no other agents to move or bump the caller to a different area - even if there was the max setting in the drop down box is only 300 seconds which is only 5 minutes - that's too short - we should be able to make it what ever we want 5, 6, 7 8 minutes etc. We would like to use the "If the caller already waited longer then (s)..." then redirect them to destination X but again the max setting is 5 minutes and if a caller is in the queue for only 5 minutes we don't want to send them to the general voice mail box.....maybe 8 or 10 minutes of waiting in the queue then we would bump them into the general mail box. Thanks Quote Link to comment Share on other sites More sharing options...
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