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Santiago Londoño

Agent Group sees all agents as busy

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We have Pbxnsip hosted on a Linux server. Calls come from a E1 line to the PBX through a Sangoma NetborderExpress card and are attended in a Agent Group with aprox. 5 agents logged in. The PBX had been running for 8 months with no problems, but this week calls stopped ringing to agents. We checked the logs and the ACD always reported that all agents had a connected call, even when all agent extensions where free and ready to receive calls. Customers calling the Agent Group heard onhold music until timed out, just like when all agents are busy.

The problem was solved restarting the Pbx process.


Any ideas about how this could have happened??



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