Jump to content
Vodia PBX forum
Sign in to follow this  
Santiago Londoño

Agent Group sees all agents as busy

Recommended Posts

Greetings,

 

We have Pbxnsip hosted on a Linux server. Calls come from a E1 line to the PBX through a Sangoma NetborderExpress card and are attended in a Agent Group with aprox. 5 agents logged in. The PBX had been running for 8 months with no problems, but this week calls stopped ringing to agents. We checked the logs and the ACD always reported that all agents had a connected call, even when all agent extensions where free and ready to receive calls. Customers calling the Agent Group heard onhold music until timed out, just like when all agents are busy.

The problem was solved restarting the Pbx process.

 

Any ideas about how this could have happened??

 

Thanks!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...