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jlumby

Inbound Call Recording variable

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Is there a variable that can be used when setting up call recording that shows in the file name of the actual extension that took the call. I have a situation where they want to review phone performance for agents in an agent group, however the $u shows the DID that they called, and not the member extension that actually answered the call. Is there another variable that can do this?

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Is there a variable that can be used when setting up call recording that shows in the file name of the actual extension that took the call. I have a situation where they want to review phone performance for agents in an agent group, however the $u shows the DID that they called, and not the member extension that actually answered the call. Is there another variable that can do this?

 

There is none at this moment. But we can add one in the next version.

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That will be appreciated, Are you talking next minor version, or major one? I am hoping I do not need to wait for 5.0 Let me know when the version is out.

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