Panasonic sip Cordeless Phone - KX-TGP500B04

[YSJ3010]

Hi

 

I received a sample a Panasonic sip Cordless Phone KX-TGP500B04

 

when call a Auto Attendant and then dial the ext number the phone will ring . well if i dial a hunt group and that ext is a part of the hunt group it doesn't ring

 

if i enter the ext number by Final Stage after is rings 30 sec and it hits Final Stage it starts ringing

 

I tried it with versions 3.5.0.3301 (Linux) 4.0.0.3344 (Linux) 4.1.0.4012 (Win32) 4.1.0.4026 (Win32)

 

 

 

did anyone ever have such a problem with any model phone? if yes can you please post what settings might help me

 

is their any different sip invite if coming through a hunt group?

 

Please advise

 

Thanks

[Vodia support]

Hi

 

I received a sample a Panasonic sip Cordless Phone KX-TGP500B04

 

when call a Auto Attendant and then dial the ext number the phone will ring . well if i dial a hunt group and that ext is a part of the hunt group it doesn't ring

 

if i enter the ext number by Final Stage after is rings 30 sec and it hits Final Stage it starts ringing

 

I tried it with versions 3.5.0.3301 (Linux) 4.0.0.3344 (Linux) 4.1.0.4012 (Win32) 4.1.0.4026 (Win32)

 

 

 

did anyone ever have such a problem with any model phone? if yes can you please post what settings might help me

 

is their any different sip invite if coming through a hunt group?

 

Please advise

 

Thanks

 

 

 

Can you post the sip invite to the hunt group?

[YSJ3010]

Hi

 

Here what I have found that the issue seems to be

In the Header Tosip:011@test.sample.com (in this case 011 is the Hunt group)and the ext number is in Contact: <sip:201@205.558.70.71:5060;transport=udp

 

The phone only looks on the To header

 

How can i change the PBX should sent in a Hunt group the ext number in the TO field?

 

please see the traces below

 

Working

Message Header

Via: SIP/2.0/UDP 205.558.70.71:5060;branch=z9hG4bK-16aae05cd9bb9acd3bf472f5af043c39;rport

From: <sip:8643607108@test.sample.com:5060;user=phone>;tag=27929

To: "Michael" <sip:201@test.sample.com>

Call-ID: f6575798@pbx

CSeq: 7423 INVITE

Max-Forwards: 70

Contact: <sip:201@205.558.70.71:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: TESTAGENT/4.1.0.4026

Alert-Info: <http://127.0.0.1/Bellcore-dr3>

Content-Type: application/sdp

Content-Length: 241

 

From IVR to Hunt Group:not working

 

Session Initiation Protocol

Request-Line: INVITE sip:201@74.255.68.90:5060 SIP/2.0

Message Header

Via: SIP/2.0/UDP 205.558.70.71:5060;branch=z9hG4bK-1a30a25af71b090cbfb3ff9fbd1cdd17;rport

From: <sip:6789780511@208.94.157.10:5060;user=phone>;tag=2499

To: <sip:011@test.sample.com>

Call-ID: 9a062256@pbx

CSeq: 23352 INVITE

Max-Forwards: 70

Contact: <sip:201@205.558.70.71:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: TESTAGENT/4.1.0.4026

Content-Type: application/sdp

Content-Length: 243

Message Body

 

 

Please advise

 

Thanks You

[Vodia PBX]

Well, that would be extremly buggy. In SIP you can essentially write "hello_have_a_nice_day" in the user part of the contant and it should still work.

 

What about the Alert-Info? Maybe the device gets confused with the Alert-Info because it cannot render the requested melody. Try to select a different tone (or none) in the hunt group.

 

Anyway, maybe you should open a ticket with Panasonic and ask them if they support Alert-Info or they at least ignore it (as they should by default).

[YSJ3010]

HI

 

i got it working by changing the config file

# PCC Standard Format File #

SIP_RCV_DET_HEADER_1="N"
SIP_RCV_DET_HEADER_2="N"
SIP_RCV_DET_HEADER_3="N"
SIP_RCV_DET_HEADER_4="N"
SIP_RCV_DET_HEADER_5="N"
SIP_RCV_DET_HEADER_6="N"
SIP_RCV_DET_HEADER_7="N"
SIP_RCV_DET_HEADER_8="N"

[Vodia PBX]

i got it working by changing the config file

 

Thanks for sharing this with us!