Kristan Posted October 18, 2007 Report Share Posted October 18, 2007 We have a pair of customers who run near call center type operations who want to get some more details statistics from pbxnsip. At the very minimum, they need to be able to identify the maximum number of concurrent calls in a day, abandoned calls in a day (ie not answered) and number of calls lasting under 5 seconds in a day. I understand stuff like this will be available in 2.2, but we need this before they go live at the middle of next month. I'm thinking of writing a small C# console app to parse the CDR files in the directory and just send an email containing the details. Can someone give me the details of the structure of the CDR file, or a better way of doing what I need? Thanks Quote Link to comment Share on other sites More sharing options...
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