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Ryan

Showing correct called ID

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Hello,

 

When people call in, they get the Auto Attendant. From there, they hit 1, and get sent to my Agent Group #1. From there, they may get connected with one of our agents. But the caller ID "TO:" field still shows my auto attendant's number, always, even if they have been connected to an agent.

 

How can I make it show that they're already out of the AA, and now connected with an agent?

 

Ryan

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There is a setting in the agent group that defines what the PBX should put into the "From" header. Are those setting going into the right direction? You may add more if you need.

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I'm not talking about the From header, that shows just fine; I'm talking about the To header, as in someone called in TO the auto attendant, then hit the Agent Group, then hit an Agent. I want the "to" to actually show the agent they connected to, not just keep showing that they're on the auto attendant.

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When I hit the 'ajax.htm' page (which I'm using to get an active call list), it gives me just my auto attendant. But the admin interface will show the auto attendant AND the connected agent ID, such as:

 

600 (602)

 

Where 600 is the AA and 602 is the agent ID.

 

How can I manipulate the ajax.htm to give me what the admin interface gives me?

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