YSJ3010 Posted January 10, 2011 Report Share Posted January 10, 2011 Queue position announcement: when there are 5 calls in the cue and 2 agents and a call is by head of the queue and the a phone that its ringing and ignores the calls the caller will be put in the beginning of the Queue and the system will tell him you have 4 callers before you and he just got top the first before Quote Link to comment Share on other sites More sharing options...
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