YSJ3010 Posted January 10, 2011 Report Share Posted January 10, 2011 Queue position announcement: when there are 5 calls in the cue and 2 agents and a call is by head of the queue and the a phone that its ringing and ignores the calls the caller will be put in the beginning of the Queue and the system will tell him you have 4 callers before you and he just got top the first before Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.