BLF light not working

[DaveC]

Hi

 

I have a problem with the BLF indicators not working, can anyone help?

 

Running Snom One Version 2011-4.2.0.3958 (Win32)

Using Snom 320's/360's FW 8.4.18

 

The function keys on each phone are set as follows

 

<fkey idx="0" context="active" label="" perm="">blf <sip:600@192.168.110.3;user=phone></fkey>

<fkey idx="1" context="active" label="" perm="">blf <sip:602@192.168.110.3;user=phone></fkey>

<fkey idx="2" context="active" label="" perm="">blf <sip:604@192.168.110.3;user=phone></fkey>

<fkey idx="3" context="active" label="" perm="">blf <sip:606@192.168.110.3;user=phone></fkey>

<fkey idx="4" context="active" label="" perm="">blf <sip:608@192.168.110.3;user=phone></fkey>

<fkey idx="5" context="active" label="" perm="">blf <sip:610@192.168.110.3;user=phone></fkey>

<fkey idx="6" context="active" label="" perm="">dest <sip: *87@192.168.110.3;user=phone/></fkey>

<fkey idx="7" context="active" label="" perm="">blf <sip:601@192.168.110.3;user=phone></fkey>

<fkey idx="8" context="active" label="" perm="">blf <sip:603@192.168.110.3;user=phone></fkey>

<fkey idx="9" context="active" label="" perm="">blf <sip:605@192.168.110.3;user=phone></fkey>

<fkey idx="10" context="active" label="" perm="">blf <sip:607@192.168.110.3;user=phone></fkey>

<fkey idx="11" context="active" label="" perm="">blf <sip:609@192.168.110.3;user=phone></fkey>

 

Make a call to any of the extensions and the lights come on as they should, and the lights follow correctly when they are blind transferred.

 

Problems occur when an attended transfer takes place,

 

Example

 

Call comes into Reception on 600, the call needs to be transferred to 601. 600 places call on hold, dials 601 and informs the user that there is a call for them. The transfer button is then pressed to perform the transfer and the call process is complete, however, the 601 indicator lamp does not illuminate on extension 600. Blind transfer works fine and the indicator light comes on as it should....

 

Obvious problem with this, as with one of our customers, is that the Receptionist on 600 does not know when 601 has finished on that call, defeating the object of the BLF.

 

Am i missing a setting somewhere? Is there a different option i can use to get round this?

 

Thanks in advance.

[pbx support]

There were some issues in the transfer/park/pickup area. I am assuming that these were the root cause for he BLF issues. These issues have been recently fixed and will be part of the update version that is coming out by the end of the week. If you want to use this "beta" version before the release, please send email to support@pbxnsip.com.

[DaveC]

Beta version obtained, thanks.

 

I have just installed this, rebooted the phones, and now they no longer get their settings from the custom xml files in the tftp folder, meaning the function keys and other options do not provision.

 

Have I missed something in the setup?

[Vodia PBX]

Too many people complained that the custom files could not be found, so we took it out... Anyway, you can easily put it back in by adding the line snom_821_custom.xml in the web interface (web page control/templates):

 

<?xml version="1.0" encoding="utf-8"?>
<setting-files>
 <file url="{http-url}/snom_3xx_fw.xml?model=snom821" />
 <file url="{https-url}/snom_820_phone.xml?model=snom821" />
 <file url="{https-url}/snom_820_fkeys.xml?model=snom821" />
 <file url="{https-url}/snom_web_lang.xml?model=snom821" />
 <file url="{https-url}/snom_gui_lang.xml?model=snom821" />
 <file url="{https-url}/snom_821_custom.xml" />
</setting-files>

 

 

 

 

[DaveC]

I assume you mean the relevant Snom XML from the drop down box?

 

I have added the line in so that the Snom320.xml looks like this;

<?xml version="1.0" encoding="utf-8"?>

<setting-files>

<file url="{http-url}/snom_3xx_fw.xml?model=snom320" />

<file url="{https-url}/snom_3xx_phone.xml?model=snom320" />

<file url="{https-url}/snom_3xx_fkeys.xml?model=snom320" />

<file url="{https-url}/snom_web_lang.xml?model=snom320" />

<file url="{https-url}/snom_gui_lang.xml?model=snom320" />

<file url="{https-url}/snom_320_custom.xml" />

</setting-files>

 

 

However i get an error when it requests the snom_320_custom.xml file;

[8] 2011/01/25 10:24:36: Received request for file snom_320_custom.xml

[8] 2011/01/25 10:24:36: Error finding snom_320_custom.xml, Send back 404 Not Found

 

 

I still have the snom_320_custom.xml in the tftp folder as required before, do i need to move it somewhere else?

 

Thanks

[Vodia PBX]

Oh sorry, use this (the tftp was missing):

 

<file url="{https-url tftp}/snom_320_custom.xml" />

[DaveC]

Thanks for that, phones now provisioning properly.

 

Unfortunately, my original issue still remains, any ideas?

[pbx support]

WE will try to reproduce it and see if this is really an defect or a config issue.

 

Update: Just verified that the problem does not occur here with the use of "button" profiles. Are you configuring the key manually on the phone or do you use "button" profile on the PBX and assign them to the extension?

[DaveC]

Thanks

[DaveC]

I am not using button profiles, will give it a try.

[DaveC]

Buttons worked spot on, thanks very much

[Marc-Andre Dufault]

I am having the same issue and not sure of what you did to fix it. It is not clear.

 

Can you give more info ?

 

Marc-Andre

[mattlandis]

use snom ONE to provision buttons instead of typing them in the phone itself.