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Camp On: should it work with an analogue phone on an ATA?


mattlandis
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Camp On: should it work with an analogue phone on an ATA?

 

We have a complaint that sometimes it doesn't work.

Are there any obvious "tricky" situations with camp on?

 

In the manual on page 130 says "The system tracks a person’s availability by monitoring keypad activity..."

Is this really true? Is this the person called or the person calling?

 

thanks!

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No it is not the keypad activity. It is call-based, not presence-based. This makes it possible to see if someone becomes available for example on his cell phone.

 

Well of course it should work. I think many people find it annoying and turn it off, that's why probably the exposure is lower than it could be.

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Ehh redirection... So lets say A calls B, and B has set "redirect all calls" to C. Then if C is busy, the PBX will offer a camp on (A does not know that B has redirected the call). IMHO it would be reasonable to say wait until B gets available, not caring about C. When the call gets redirected again, well the PBX needs to do that otherwise we could create a loophole for calling someone direct. If we exclude camp on when the call is redirected, this is also not really solving the problem; B could set the redirection after the callback was registered.

 

 

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Okay, the senario we have is the other side.

 

A calls B and B is on the phone. So A camps_on B. Now A redirects his call to C. When B hanges up, there is no camp_on call back to A (redirected to C).

 

This behaviour makes sense to me because People and Extensions are not the same thing. In this senario if ext C got a camp_on call back from B they may have no idea why. (because People could have changed)

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