andrewgroup Posted February 17, 2011 Report Share Posted February 17, 2011 Heres the scenario and our testing and workaround Inbound call to main desk Transfer to HG 110 (both extension in the HG are busy or simply dont answer) Call goes to AA950 (message say press 1 to leave a message and the call goes to mail boxes via 8102 (Client opted to leave message) If not the call goes to HG 109 This rings ext 114 but if 114 does not answer the call should go to 8103 (Client did not reach anyone mailbox) We see the missed call in the SIP log on ext 114, (but the call never goes to 8103 The main desk can send call to 950 and the remaining process works as expected. Only calls from other HG going to the 950AA are lost.. Our work around was to create an agent group 108 with the same extensions and after hearing ring redirect to 8103 Now calls sent to HG110 then go to AA950 bounce over to Agent Group 108, no answer the call correctly goes to the 8013 mailbox. did I explain that well enough to understand what is happening? We rebuilt all acocunts too. Cheers - Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.